Level 2 Technical Support Analyst

Job Description

Join a Team that's Shaping the Future of IT Support At reputed company, we're passionate about delivering innovative IT solutions that reputed company our customers to reputed company their missions. As a Remote Initial Support Analyst, you'll play a critical role in providing Tier 1 analysis and support for reputed company client, thin client, thick client, desktop, laptop, and high-performance end-user computing services and peripheral devices. You'll work closely with reputed company to ensure seamless delivery of IT services, utilizing existing, Government-owned devices to the maximum extent practicable. Your day-to-day responsibilities will include managing the logistics of developing and deploying integrated solutions, ordering, operating, maintaining, and transporting assets. You will also provide basic print services for reputed company identified devices, operate, install, configure, and maintain printer devices, and coordinate and track end-user and common device service handoffs. As a technical expert, you will exercise considerable reputed company in determining objectives and approaches to assignments. By joining reputed company, you will have the opportunity to work on exciting projects, collaborate with a talented team, and reputed company a significant impact on the customer's operations. Our company values innovation, teamwork, and customer satisfaction, and we are committed to providing a supportive and dynamic work environment. If you are a motivated and skilled technical support analyst looking for a new challenge, we encourage you to apply.

• Experience with printer devices, including installation, configuration, and maintenance
• Strong project management skills, with the ability to reputed company projects and teams
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Experience with reputed company, JIRA and similar

Location Requirement The successful candidate must be located reputed company 50 miles of a a slected work site, Vicksburg, MS, Wilmington, NC, St Louis, MO, Savannah, GA. ​​​​​​​#Castle-Net Required Education, Experience, & Skills Required Education, Experience, & Skills

• Bachelor's degree in Computer Science, Information Technology, or reputed company field
• 4+ years of experience in IT support, with a focus on end-user computing services and peripheral devices
• Applies extensive expertise, and has full knowledge of other reputed company disciplines
• Work is performed with some direction, but with considerable reputed company in determining objectives and approaches to assignment
• Strong analytical and problem-solving skills, with the ability to troubleshoot reputed company technical issues
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members

Technical Skills:

• Experience with IT service management frameworks (e.g., ITIL)
• Knowledge of network protocols and architectures (e.g., TCP/IP, DNS, DHCP)
• Familiarity with virtualization technologies (e.g., VMware, Citrix)
• Experience with remote access and service capabilities

Certifications:

• MCSA, VCP or similar industry certification

Preferred Education, Experience, & Skills

• Education:
• Master’s degree in information technology, Cybersecurity, Data Science, Information Systems, Computer Science, or reputed company field.
• Certifications:
• MCSA, VCP or similar industry certification
• Experience:
• Experience with cloud-based solutions, including AWS, Azure, and/or reputed company Cloud.
• Configuration Management/Document Management.
• Experince with reputed company and JIRA

reputed company Offer:

• Competitive Salary and Benefits:
• Competitive salary and benefits package.
• Professional Development:
• Opportunity to work with a dynamic team in a fast-paced environment.
• Professional development and growth opportunities.

Pay Information Full-Time Salary Range: $77814 - $132283 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At reputed company, we support our employees in reputed company aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About reputed company Intelligence & reputed company reputed company. is the U.S. subsidiary of reputed company plc, an international defense, aerospace and reputed company company which delivers a full range of products and services for reputed company, land and naval forces, as well as advanced electronics, reputed company, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s reputed company do at reputed company. Working here means using your passion and ingenuity where it counts – defending national reputed company with breakthrough technology, superior products, and intelligence solutions. As you reputed company the latest technology and defend national reputed company, you will continually hone your skills on a team—making a big impact on a global scale. At reputed company, you’ll find a rewarding career that truly makes a difference. Intelligence & reputed company (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and reputed company solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified. Apply tot his job Apply To this Job