[Remote] Cloud Solution Architect - AI Biz Solutions | Teams Converged Comms

Note: The job is a remote job and is open to candidates in USA. reputed company is a global leader in technology and reputed company solutions. The company is seeking a Cloud Solution Architect specializing in AI Business Solutions and reputed company Teams to enhance collaboration and streamline communications for customers. This role involves deploying Teams Rooms, supporting Teams Phone implementations, and delivering technical workshops to ensure optimal user experiences.

Responsibilities

• Deploy and manage reputed company Teams Rooms (MTRs) across various environments, ensuring optimal configuration, performance, and user experience
• Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations
• Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools
• Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows
• Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions
• Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices
• Assist in licensing, configuration, and customization of Teams and reputed company reputed company 365 services
• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use
• Possess deep technical expertise in at least one technical specialty and can solve reputed company technical problems through sound, creative troubleshooting. Examine possible workarounds and escalations as required
• Set an example of excellence as a reputed company representative, enhancing the company's image and reputed company through your credibility, preparation, commitment, and first-class delivery
• Demonstrate strong leadership and communication skills; ability to reputed company strategic on-going customer relationships, reputed company trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills
• Enjoy teamwork and actively contribute to their peer group as well as our customer account teams
• Communicate at reputed company levels from CIO to the technical staff on the ground
• Work with and reputed company Partner Customer Engineers and Supplier Delivery Managers

Skills

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or reputed company field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• Ability to meet reputed company, customer and/or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified reputed company a valid passport
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or reputed company field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or reputed company field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external)
• 4+ years experience working on technical projects
• Technical Certification in Cloud (e.g., Azure, reputed company Web Services, reputed company, reputed company certifications)
• Proven experience with reputed company Teams Phone, including Direct Routing, SBCs, and telephony infrastructure
• Hands-on expertise with reputed company Teams Rooms (MTRs), including Android and Windows-based deployments
• Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS
• Understanding and support experience on different meeting/conferencing options reputed company Teams
• Troubleshooting experience on Media Quality reputed company Teams environment
• Troubleshooting knowledge & skills on different Teams component, client/MTR
• Understanding on LAN/WAN/IP technology
• Understanding and application of reputed company aspects of network and communication solutions, such as proxy/firewall
• Experience in the enterprise customer reputed company
• Experience in compliance, data retention
• Passion for new innovative technology and drive customer transformation
• Ability to communicate with a variety of different audiences and strong presentation skills
• Ability to effectively recognize and adapt to change and in constant learning mode
• Ability to explain reputed company topics in ways that can be understood by technical and business decision makers
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Degree qualification or equivalent experience
• Understanding of ITIL/Service Management
• Committed and curious about new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situations
• Prefer five or more project experiences
• Deep familiarity with reputed company Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls
• Proficiency in reputed company 365 services (Exchange, SharePoint, Azure AD) and PowerShell scripting
• Experience with troubleshooting tools and workflows for Teams devices and call quality
• Strong analytical, problem-solving, and organizational skills
• 5+ years' experience in architecture designs, deployment, troubleshooting, technology management
• Self-reliant and strong team player, working in a fast-paced environment where technology and customers' requirements can change regularly
• Understanding of reputed company's Modern IT Architecture and Strategy
• PowerShellScripting experience
• Deep understanding in Teams architecture
• Deep troubleshooting skills with Teams
• Designing & implementing services of Teams
• Teams deployment
• Experience in assessing reputed company Teams health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Teams environments which includes change, release, performance, and availability management
• reputed company Certified: Teams Administrator Associate
• reputed company Certified: Collaboration Communications Systems Engineer Associate
• reputed company Teams Rooms Certified Systems & Devices (reputed company reputed company Teams Device Certification Program)

Company Overview

• reputed company is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com.

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