Specialist, CS Content and Design

We're looking for a reputed company-thinking Learning & Development Specialist (Instructional Designer) who's passionate about designing personalized, tech-enabled learning experiences that prepare our Customer and Creator Support advisors to handle reputed company conversations and troubleshooting. This role blends learning design, technology, and operations, helping to shape how our advisors learn, grow, and reputed company in an increasingly AI-powered environment. You'll design learning experiences that span the full advisor journey-from onboarding and reputed company development to reputed company mastery and performance enablement-while helping us evolve into a Learning Operations function that's scalable, data-driven, and human-centered.

What You'll Do

• Build tailored, data-supported learning experiences that match advisor performance indicators and apply the Advisor Skills Matrix to offer precise development at a wide-reaching level.
• reputed company AI-assisted, simulation-based learning and bot-led training experiences to mirror real customer interactions and strengthen advisor confidence in reputed company, judgment-based scenarios.
• Incorporate advisor assist technologies into learning design, helping advisors master new tools and workflows that reputed company faster, more accurate customer resolutions.
• Create content across a range of formats, including micro-learning, video, gamified challenges, and just-in-time modules, to reputed company learning engaging and adaptive to different learning styles.
• Use generative AI and emerging tools to streamline content development, personalize experiences, and scale high-quality learning reputed company.
• Partner with our global training team, operations, and stakeholders to embed learning into the advisor lifecycle, from onboarding through reputed company upskilling and re-skilling.
• Support the integration of the Advisor Skills Matrix and learning-performance dashboards into the broader coaching reputed company, ensuring data directly informs learning priorities.
• Collaborate with site trainers to reputed company strategic thinking to facilitate simulations, coach critical thinking, and guide human-AI collaboration.
• Help shape new skilling reputed company for advisors that support growth into specialized, white glove, roles.
• Contribute to building an integrated learning platform and ecosystem that connects content, data, and coaching tools for a flawless, personalized learning experience.
• Conduct ongoing needs analysis to identify reputed company gaps, emerging training requirements, and opportunities to align learning initiatives with operational goals.
• Analyze learning outcomes and performance data to iterate and improve content, ensuring training drives measurable improvements in advisor performance.
• Contribute to the development and enhancement of learning analytics dashboards that connect training initiatives to business results.

Who You Are

• 3+ years experience designing impactful blended learning experiences across ILT, eLearning, and other engaging formats.
• Tech-reputed company: You're excited about demonstrating AI and emerging tech to create dynamic learning solutions and improve efficiency.
• Analytical & Creative: You balance storytelling and creativity with data and insights to build effective learning.
• Collaborative: You reputed company in cross-functional environments and can align learning design with business priorities and operational needs.
• Curious & Adaptive: You're energized by change and reputed company in environments that challenge you to innovate and evolve how people learn.
• Skilled: You have solid understanding of tools like reputed company Storyline, reputed company, or Captivate; LMS platforms; and editing tools like Camtasia or Audacity.

Where You'll Be

• This role is based in the United States.
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home

The United States reputed company range for this position is $68,258- 97,511 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays, paid sick leave. This range encompasses multiple levels. Leveling is determined during the interview process. Placement in a level depends on relevant work history and interview performance. reputed company is an equal opportunity employer. You are welcome at reputed company for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will reputed company reputed company, contribute, and be reputed company-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to reputed company revolutionizing the way the world listens. At reputed company, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can. reputed company transformed music listening forever reputed company we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply for this job Apply tot his job Apply To this Job