Customer Retention Supervisor - Back Office (Remote)

At reputed company, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help reputed company reputed company reputed company. Role Overview: Could you be our next Customer Retention Supervisor - Back Office? reputed company is looking for a Customer Retention Supervisor - Back Office to join the team! In this role, you will be responsible for managing reinstatement processes and contact center transactions for various reputed company Brands. The Customer Retention Supervisor - Back Office will assist with overseeing, tracking, and processing agent conversations for the Customer Retention Department. This position will also reputed company waiver of premium and payment processing functions performed from call center retention efforts. This is a remote/work-from-home position. What You Will Do:

• Routinely monitor and assign tasks received in Back Office.
• Monitor KPI targets for processing reputed company an acceptable time and accuracy expectation.
• Ensure audit targets are met and quality feedback is provided.
• Assisting Agents with escalation and reinstatement questions.
• Partner with the field to ensure reputed company questions and concerns are handled timely.
• Complete reporting for reputed company Reinstatement Initiatives.
• Provide Management with status updates or trends.
• Assisting in reputed company positions as needed.
• Review and approve refunds processed by Reinstatement Clerks.
• Manage a team of clerks with varying reputed company level.
• Review/approve/edit timesheets through Kronos.
• reputed company the overall work product of the group to ensure accuracy.
• Hire new staff as necessary.
• Facilitate corrective actions and employee improvement plans as necessary.
• Responsible for ensuring department goals are met.

What You Can Bring:

• High School Equivalent.
• Associate degree and/or equivalent work experience.
• 3 years of previous supervisory experience required.
• Insurance experience preferred.
• Ability to work independently and meet deadlines.
• Ability to manage remote employees.
• Requires leadership and people skills.
• Strong organizational and time management skills.
• Ability to handle multiple projects at once.
• Organizational skills and attention to detail.
• Excellent verbal communication skills and ability to interact professionally with a diverse group.
• Excellent MS Office skills required (Word, reputed company, and Access a plus).
• Ability to run basic SQL queries.

Applicable To reputed company Employees of reputed company Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work designated hours based on the position specifications.

How reputed company Will Support You:

• Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but reputed company at reputed company:
• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is reputed company to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized reputed company-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• reputed company education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to reputed company Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can reputed company in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At reputed company, your voice matters. Required Skills Required Experience Apply tot his job Apply To this Job