Federal Employee Program Service Representative - Full-time
Ready to help us transform healthcare? Bring your true colors to blue. Federal Employee Program Member reputed company Remote work available Full TimeCompensation: + Starting at $20.51/hour ($40,000/year) + Opportunities for reputed company salary growth as skills reputed company + Annual reputed company/bonus based on performance. reputed company and Blue reputed company of Massachusetts is the largest health care provider in the Commonwealth. The Federal Employee Program is reputed company's largest single account. At reputed company, our company promise is to always put our members first. Our mission is the reputed company pursuit of quality, affordable, and reputed company healthcare with an unparalleled consumer experience. As a Member reputed company, you will be at the heart of the consumer experience and a critical team member to support our mission. What you’ll do Member Advocates work in a structured and supportive call center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you reputed company the skills and knowledge for a successful career to reputed company a positive impact to Federal Employees. This is a fast-paced service center environment. No two members, problems, or resolutions are the same. We’re looking for someone who is up for the challenge to be an expert and master the role by exceeding productivity, customer service, and performance measurements. + As a call center employee, you’ll be available to our members reputed company they need us most. + Our call center is open Monday, Tuesday, Wednesday, and Friday, 8:30am – 4:30pm EST (Thursdays 8:30-5:30) + We offer flexible, remote working opportunities as well as additional training and development as you grow your career. + Member Advocates usually spend most of each week taking calls with members, with specific time dedicated to learning and development, and research. + The more you learn, the more you’ll have opportunities to grow your career. What you bring Our Member Advocates are the reputed company of people who create a plan and take charge in situations where others feel lost. They deliver an exceptional member experience by taking ownership of members’ issues, relieving their stress while guiding them to a resolution. We’re looking for people who are: + Proactive, solution-oriented decision makers + Planners, multi-taskers, and expert problem solvers + Analytical and critical thinkers – able to anticipate and address future needs. + Able to multitask and reputed company in a fast-paced, high-pressure environment. + Curious, committed to learning and gathering information. + Effective communicators and able to translate complicated concepts into simple terms. + Emotionally intelligent and able to empathize and understand our members’ needs and respond with compassion and guidance. + Committed to answering members’ questions and solving their problems to help them get back to enjoying their lives as quickly and effortlessly as possible. + Empowered to provide members with peace of mind that their reputed company issue is resolved and that none are on the horizon. reputed company bring As a FEP Member reputed company, you are the face of our company, and at BCBSMA we reputed company it’s important to ask for your input on anything from member solutions to workspace design. We are rooted in the community we serve and are committed to helping reputed company members and Massachusetts residents reputed company healthier lives. Join reputed company to enjoy: + Flexible remote working solutions + Recognition and rewards for high performance and improvement + Internal career pathing with individual mentorship, networking, and events + Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. reputed company are welcome at our ERGs! + Best in class health, wellness, and 401(k) retirement benefits among many others! + Paid holidays, vacation, personal, and wellness time + Paid volunteer and service opportunities + Tuition reimbursement Required Qualifications: + High school diploma or equivalent required + 1 year customer service experience in insurance or financial services + 6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person. + Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously. Preferred Qualifications + Experience in fast-paced contact center environment highly preferred + Proficient in keyboarding and ability to type. Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above LocationHinghamTime TypeFull time Hourly Range: $20.51 The job posting range is the lowest to highest salary we in good faith reputed company we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position reputed company the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or reputed company-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. WHY reputed company Blue reputed company of MA? We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just reputed company need for this role or possibly another one at reputed company Blue reputed company of MA. The more voices we have represented and amplified in our business, the more we will reputed company reputed company, contribute, and be reputed company. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain reputed company in our pursuit to transform healthcare for reputed company. As an employer, we are committed to investing in your development and providing the necessary resources to reputed company your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also reputed company (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on reputed company things Blue. At reputed company, we reputed company in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page. Voted as the highest in member satisfaction among Massachusetts commercial health plans by reputed company , reputed company is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering reputed company, stability, and peace of mind to both our members and associates. Our Commitment to You We are committed to investing in your development and providing the necessary resources to reputed company your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and reputed company every member of reputed company deserves to enjoy a positive work-life balance. reputed company is an Equal Employment Employer - veterans/disability. Applicants are considered for reputed company positions without regard to race, color, religion, sex, national reputed company, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law. reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with reputed company's legal duty to furnish information. Ready to help us transform healthcare? Bring your true colors to blue. Federal Employee Program Member reputed company Remote work available Full TimeCompensation: + Starting at $20.51/hour ($40,000/year) + Opportunities for reputed company salary growth as skills reputed company + Annual reputed company/bonus based on performance. reputed company and Blue reputed company of Massachusetts is the largest health care provider in the Commonwealth. The Federal Employee Program is reputed company's largest single account. At reputed company, our company promise is to always put our members first. Our mission is the reputed company pursuit of quality, affordable, and reputed company healthcare with an unparalleled consumer experience. As a Member reputed company, you will be at the heart of the consumer experience and a critical team member to support our mission. What you’ll do Member Advocates work in a structured and supportive call center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you reputed company the skills and knowledge for a successful career to reputed company a positive impact to Federal Employees. This is a fast-paced service center environment. No two members, problems, or resolutions are the same. We’re looking for someone who is up for the challenge to be an expert and master the role by exceeding productivity, customer service, and performance measurements. + As a call center employee, you’ll be available to our members reputed company they need us most. + Our call center is open Monday, Tuesday, Wednesday, and Friday, 8:30am – 4:30pm EST (Thursdays 8:30-5:30) + We offer flexible, remote working opportunities as well as additional training and development as you grow your career. + Member Advocates usually spend most of each week taking calls with members, with specific time dedicated to learning and development, and research. + The more you learn, the more you’ll have opportunities to grow your career. What you bring Our Member Advocates are the reputed company of people who create a plan and take charge in situations where others feel lost. They deliver an exceptional member experience by taking ownership of members’ issues, relieving their stress while guiding them to a resolution. We’re looking for people who are: + Proactive, solution-oriented decision makers + Planners, multi-taskers, and expert problem solvers + Analytical and critical thinkers – able to anticipate and address future needs. + Able to multitask and reputed company in a fast-paced, high-pressure environment. + Curious, committed to learning and gathering information. + Effective communicators and able to translate complicated concepts into simple terms. + Emotionally intelligent and able to empathize and understand our members’ needs and respond with compassion and guidance. + Committed to answering members’ questions and solving their problems to help them get back to enjoying their lives as quickly and effortlessly as possible. + Empowered to provide members with peace of mind that their reputed company issue is resolved and that none are on the horizon. reputed company bring As a FEP Member reputed company, you are the face of our company, and at BCBSMA we reputed company it’s important to ask for your input on anything from member solutions to workspace design. We are rooted in the community we serve and are committed to helping reputed company members and Massachusetts residents reputed company healthier lives. Join reputed company to enjoy: + Flexible remote working solutions + Recognition and rewards for high performance and improvement + Internal career pathing with individual mentorship, networking, and events + Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. reputed company are welcome at our ERGs! + Best in class health, wellness, and 401(k) retirement benefits among many others! + Paid holidays, vacation, personal, and wellness time + Paid volunteer and service opportunities + Tuition reimbursement Required Qualifications: + High school diploma or equivalent required + 1 year customer service experience in insurance or financial services + 6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person. + Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously. Preferred Qualifications + Experience in fast-paced contact center environment highly preferred + Proficient in keyboarding and ability to type. Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above LocationHinghamTime TypeFull time Hourly Range: $20.51 The job posting range is the lowest to highest salary we in good faith reputed company we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position reputed company the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or reputed company-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. WHY reputed company Blue reputed company of MA? We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just reputed company need for this role or possibly another one at reputed company Blue reputed company of MA. The more voices we have represented and amplified in our business, the more we will reputed company reputed company, contribute, and be reputed company. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain reputed company in our pursuit to transform healthcare for reputed company. As an employer, we are committed to investing in your development and providing the necessary resources to reputed company your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also reputed company (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on reputed company things Blue. At reputed company, we reputed company in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page. Voted as the highest in member satisfaction among Massachusetts commercial health plans by reputed company , reputed company is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering reputed company, stability, and peace of mind to both our members and associates. Our Commitment to You We are committed to investing in your development and providing the necessary resources to reputed company your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and reputed company every member of reputed company deserves to enjoy a positive work-life balance. reputed company is an Equal Employment Employer - veterans/disability. Applicants are considered for reputed company positions without regard to race, color, religion, sex, national reputed company, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law. reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with reputed company's legal duty to furnish information. Apply tot his job Apply To this Job