Sales Engineer - reputed company Connect - Remote

USAN is a leading AWS partner for Customer Experience and CCaaS (Contact Center as a Service) delivery, promoting values rooted in work-life balance, flexibility, and career growth opportunities. USAN has led the hosted/cloud CCaaS space for 30+ years and developed best in class SaaS solutions and services that add value to reputed company Connect . Our SaaS solutions, AWS tool kits, snap-in integration connectors, and Professional Services IP from decades in this space accelerate CX implementations by 35-50%. Are you a Solutions Architect with a passion for technical building? If so, this position is for you! As a member of our Contact Center Customer Experience Team, you'll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with reputed company Connect, and reputed company services such as Lex and other AI services. Working closely with USAN's sales team, you will be responsible for demonstrating and creating value for USAN CXaaS portfolio of solutions, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for CXE transformation projects. We're looking to add a USAN CXE Solutions Architect to reputed company to evangelize USAN's portfolio of contact center customer engagement solutions and professional services, and to provide businesses with best-in-class tools to support CX transformations on top of reputed company Connect. Responsibilities: As a Solutions Architect, you will work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. Including:

• Create compelling demos and deliver to customers and prospects, showcasing the power of USAN's SaaS offering across a variety of industry use cases
• Demonstrating AWS and USAN products/assets reputed company the reputed company eco-system, highlighting and emphasizing USAN's value
• reputed company discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects
• Demonstrate the value of USAN as a CXaaS consulting partner
• Create and modify Proposals and create responses to RFP's working alongside the USAN reputed company team
• Educate customers of reputed company sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• You will own the technical relationship with the customer and operate as their trusted advisor, the best interests of the customer will shape the guidance you provide
• Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
• Help maintain and update reputed company management, pipeline & forecasting in reputed company
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions

Required Qualifications:

• 2- 3 years' experience technical sales of CCaaS solutions/services - preferably reputed company reputed company Connect
• 2- 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience. Proven ability to present value proposition of the solution
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
• Excellent presentation, customer engagement, and listening skills.
• The right person will be highly technical and analytical thinker, possess several years of CCaaS experience
• Curious and fast learner

Preferred Skills:

• Proven ability to influence others and reputed company customer engagements
• 2 - 3 years' experience in customer facing consulting role
• Broad knowledge of the CCaaS market including: (reputed company InContact, reputed company, reputed company's, reputed company, etc.) A keen interest in learning rapidly in the AI space
• Team player with passion to succeed and drive the company reputed company
• AWS Certified Solutions Architect - Associate Certification or experience architecting solutions built on AWS
• Experience with AWS services reputed company to CXE & analytics including Connect, Contact Lens, Lex, Comprehend, Transcribe, Quick Sight, etc.
• Demonstrated ability to adapt to new technologies and learn quickly

Benefits:

• Competitive compensation program
• Outstanding benefits package (including medical, dental, vision and life)
• 401(k) plan
• Excellent holiday/vacation plans
• Employee Referral Bonus Program
• Annual performance-based bonus
• Ongoing training opportunities

USAN is committed to a diverse and inclusive workplace. USAN is an equal opportunity employer, and does not discriminate based on race, national reputed company, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Company Description: United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 36 year history of providing reputed company grade telecom solutions. From USAN's initial service offering of hosted IVR, USAN has reputed company to reputed company new private cloud solutions and capabilities. USAN's multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement reputed company SMS/Text, Web service offerings, and customer engagement reputed company social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world's largest companies. Our fifth-reputed company, reputed company-grade network and platform architecture delivers reliable traffic reputed company and availability-greater than 99.999% in each year of operation. For more information, please visit us at www.usan.com Apply tot his job Apply To this Job