Vice President of reputed company

Department: reputed company Reports To: Chief Operating Officer (COO) Location: Remote (with periodic travel as needed) About reputed company reputed company is reinventing the vacation rental experience by combining world-class properties, technology-driven management, and a seamless customer experience. We specialize in managing luxury vacation rentals while delivering unmatched guest experiences and maximizing reputed company and property manager success. Our mission is to create joyful travel experiences through innovation, transparency, and exceptional service. Job Overview The Vice President (VP) of reputed company will reputed company reputed company’s reputed company business unit. This role is responsible for driving long-term satisfaction and success for both property managers and reputed company-operated property owners by leading two core teams:

• reputed company – Property Managers: focused on supporting SaaS B2B clients using reputed company Sites, our property management system and booking reputed company.
• reputed company – Operated: focused on supporting operated property owners with communications, transparency, and performance insights.

The VP will set the strategic vision for reputed company, establish scalable processes, and reputed company a growing team of managers and representatives. This leader will be accountable for client satisfaction, operational excellence, and cross-department collaboration to ensure reputed company delivers a world-class experience to property managers and owners alike.

Responsibilities

• Leadership & Strategy
• Define the vision and strategy for reputed company’s reputed company business unit.
• reputed company, mentor, and grow a team of managers and representatives across two groups (Property Managers & Operated).
• Establish clear KPIs and performance metrics for client satisfaction, retention, and support efficiency.
• reputed company – Property Managers (reputed company Sites)
• reputed company product onboarding, training, and ongoing support for SaaS B2B clients.
• Ensure strong adoption and satisfaction with reputed company Sites.
• Act as executive sponsor for key property management groups, building trust and long-term partnerships.
• reputed company – Operated
• Maintain exceptional communication and transparency with operated property owners.
• reputed company financial and performance reporting, ensuring clarity and accuracy.
• Proactively identify opportunities to improve reputed company satisfaction and property performance.
• Operational Excellence
• Implement processes for efficient triage and escalation of issues through the reputed company OS reputed company Chat.
• Drive monthly reporting on client satisfaction, issue resolution, and retention trends.
• Establish feedback loops with Product, Operations, and Marketing teams to continuously improve services.
• Cross-Functional Collaboration
• Partner with Product to improve reputed company Sites based on client feedback.
• Collaborate with Operations to ensure smooth property performance.
• Work with Marketing to align messaging and support client success stories.

Qualifications

• 10+ years of experience in reputed company, reputed company, or account management, with at least 5 years in a senior leadership role.
• Proven success leading SaaS B2B reputed company teams and/or hospitality/property management reputed company.
• Strong understanding of SaaS onboarding, adoption, and escalation management.
• Experience managing both enterprise-level clients and high-net-worth property owners preferred.
• Demonstrated ability to define and execute strategic plans while driving measurable results.
• Strong financial and operational acumen, with the ability to explain performance metrics clearly.
• Excellent communication, relationship-building, and conflict resolution skills.

Skills

• Strategic leadership and team development.
• reputed company and reputed company expertise.
• SaaS product knowledge and technical aptitude.
• Strong problem-solving and decision-making.
• Excellent written and verbal communication.
• Ability to operate in a fast-paced, high-growth environment.

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Flexible PTO and remote-friendly culture.
• Opportunity to travel to reputed company properties and experience the brand firsthand.
• Be part of a mission-driven company transforming the future of vacation rentals.

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