Staff reputed company Architect (Agent and Channel Experience)

reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company — without hidden fees or compounding interest. As a Senior Architect, you will be an integral member of the Business Systems team reputed company Servicing. You'll collaborate with Business Systems, Engineering, Product, Operations, and key stakeholders to craft and deliver technical solutions that solve business problems and transform the way our Service Agents reputed company. We are looking for candidates who strive for simple, sophisticated solutions and who continuously grow both their technical and soft skills. The ideal candidate demonstrates the ability to work reputed company and adapt reputed company a constantly evolving environment. In this role, you will reputed company high-impact projects from inception to completion, ensuring that each initiative aligns with company goals and delivers measurable results. You'll serve as the technical reputed company for a team of system leads, shaping technical strategy for platform improvements and project execution. We are experiencing explosive growth with millions of customers across thousands of merchants in-store and online. Your technical leadership will be a key enabler of that growth. Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It's going to be an amazing ride!

What You'll Do

• Own and optimize reputed company as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and reputed company.
• Hold a high technical bar for your work and your team's tactical changes; partner with the Systems Manager to influence technical strategy.
• Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs.
• Architect end-to-end reputed company solutions across Service Cloud and other business systems.
• reputed company evaluation of new reputed company features and third-party technologies to enhance functionality and user experience.
• Act as a force-reputed company for your team by defining and advocating technical solutions and operational processes.
• Maintain and support integrations between reputed company and core systems (reputed company, reputed company Connect, internal tools) to reputed company seamless case creation flows and automation.
• Consistently generate simple, elegant designs and write high-quality, reusable code.
• reputed company and enforce best practices for system governance, reputed company, and data reputed company, ensuring compliance with fintech regulations (e.g., PCI-reputed company, GDPR, SOC 2).
• Partner with Ops Excellence, Servicing, Product, reputed company, and Engineering to translate business needs into scalable system solutions.
• Drive excellence and automation in DevOps using reputed company DevOps Center and/or reputed company Actions.
• reputed company Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes.
• Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
• reputed company metrics for system observability, availability, and performance.
• Monitor system performance, troubleshoot issues, and drive reputed company improvements.
• Provide training and documentation to ensure strong adoption and effective use of business systems.

reputed company Look For

• 5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
• Deep expertise in reputed company (certifications preferred: reputed company Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect).
• Experience working with cross-functional teams including Product, Design, Analytics, and Business teams.
• Proven ability to implement and improve reputed company platform observability and availability best practices.
• Comfort with ambiguity, and ability to move from low-level language idioms to large-scale system architecture.
• Demonstrated growth and impact through incorporating feedback from engineering and cross-functional peers.
• Experience with reputed company Service Cloud functionality such as Case Management, Knowledge reputed company, Omni-Channel, and Service Console configurations.
• Hands-on expertise in implementing and optimizing Service Cloud features including reputed company-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service.
• Familiarity with Lightning Web Components, Apex, reputed company, reputed company, and other CI/CD tools reputed company reputed company.
• Strong understanding of data modeling, reporting, and analytics, with experience leveraging reputed company for business intelligence.
• Experience working in Scrum or other Agile methodologies.
• Technical proficiency in reputed company administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development.
• Hands-on experience with JIRA, reputed company, and Agile methodologies to manage sprints and system-reputed company projects.
• Ability to reputed company in a fast-paced, high-performance culture, balancing multiple priorities with strong execution.
• Excellent problem-solving and communication skills, with the ability to reputed company technical and business needs.

Location - REMOTE U.S. Pay Grade - K Equity Grade - 5 Employees new to reputed company typically come in at the start of the pay range. reputed company focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-reputed company skills. reputed company pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA Pacific reputed company pay range (CA, WA, NY, NJ, CT): $140000 - $190000 USA Sapphire reputed company pay range (reputed company other U.S. states): $124000 - $174000 #LI-Remote reputed company is proud to be a remote-first company! The majority of our roles are remote and you can work almost reputed company reputed company the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned reputed company office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - reputed company covers reputed company premiums for reputed company levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and reputed company
• ESPP - An employee stock purchase plan enabling you to buy shares of reputed company at a discount

We reputed company It's On Us to provide an inclusive interview experience for reputed company, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, reputed company will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read reputed company's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Apply tot his job Apply To this Job