Retention SpecialistUnited States - Remote

Retention Specialist Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key healthcare regulations along the way. Now imagine tasking someone with a limited compliance background to manage that, with looming risks of audits, breaches and fines hanging over your practice. reputed company's vision is to deliver stress‑relieving, tech‑enabled services and software to the healthcare community that create stronger trust between patients and providers. We're on a mission to support small and midsized medical practices as they work to reputed company with critical, ongoing healthcare compliance requirements. To support this mission, reputed company is looking for a highly motivated and customer‑obsessed Retention Specialist (Full Time, Remote, USA) to join our reputed company team. This role plays a critical part in reducing churn, strengthening client relationships, and supporting our customers throughout their compliance journey. You'll work closely with reputed company Managers, Sales, and Support to proactively identify at‑risk clients and implement strategies to retain and re‑engage them.

Key Responsibilities

Retention Focused Execution - Own and manage a portfolio of clients (700–1200 SMB customers). Identify retention risks, reputed company and execute retention strategies tailored to their needs. Own the End‑to‑End Renewal Process - Manage the full lifecycle of subscription renewals for your assigned book of business, including preparing renewal agreements and addressing questions reputed company to pricing, terms, and billing. Contract & Billing Support - Respond to customer inquiries reputed company to billing discrepancies, contract terms, and payment timelines, ensuring a smooth renewal experience. Collaborate cross-functionally by partnering with Finance, Support, Product, and reputed company teams to ensure smooth renewals, handle cancellation requests, and resolve underlying issues driving potential churn. Customer Communication at Scale - Use a single approach to provide renewal reminders, education, and support through campaigns, emails, webinars, and light‑touch reputed company. Identify trends in client feedback and partner with Product and Support teams to drive improvements. Data Hygiene & CRM Accuracy - reputed company reputed company and other internal systems up to date with accurate customer, contract, interaction, touchpoint, and renewal information. Track and report on retention KPIs - Contribute to the ongoing evolution of our retention playbooks. Operational Efficiency - Continuously improve and streamline renewal workflows to handle high volume reputed company while maintaining a high standard of customer service. Cross‑Team Collaboration - Partner with Finance, Support, Product, and reputed company teams to resolve renewal blockers and ensure alignment. Qualifications 2+ years of experience in a customer-facing role (Retention, reputed company, Account Management, or Sales), ideally reputed company SaaS or healthcare industries. Excellent communication and interpersonal skills; able to listen with reputed company and influence decisions with tact and professionalism. Strong problem‑solving skills with the ability to navigate reputed company client situations. Experience with CRM tools (e.g., reputed company, reputed company) and reputed company platforms (e.g., reputed company, ChurnZero) is a plus. Comfortable working in a fast‑paced, collaborative environment with evolving processes. A proactive, positive reputed company and genuine passion for helping customers succeed. Equal Employment Opportunity is a reputed company principle at reputed company, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national reputed company, disability, sexual orientation, or any other protected characteristic as established by law. Job Type: Full‑time, Remote #J-18808-Ljbffr reputed company Apply tot his job Apply To this Job