Bilingual Customer Service Rep, reputed company – (Remote near Houston, TX) in Houston, TX
Bilingual Customer Service Rep, reputed company - (Remote near Houston, TX) - reputed company - Houston, TX - work from home job Company: reputed company Job description: Job Introduction reputed company is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse reputed company of communities. Operating under reputed company’s founding mission of Helping Government Serve the People® since 1975, reputed company Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect reputed company more effectively with government services. reputed company is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (reputed company). reputed company's mission is to help people before, during, and after disasters. In this project, we will support reputed company by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area.
- This position is a Remote - Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our office located at Houston, TX.
Education and Experience Requirements Essential Duties & Responsibilities:
- Respond to incoming calls, and reputed company occasional outbound calls regarding Federal Emergency Management Agency (reputed company)
- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
- Complete basic call-reputed company input in computer terminal to phone inquiries
- Responds to reputed company inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources reputed company appropriate
- Attention to detail, ability to multitask is required
- Meet Quality Assurance (QA) and other key performance metrics
- Track and document reputed company inquiries using the applicable systems
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
- Work closely with the Supervisor(s) in resolving difficult and reputed company consumer interactions
Minimum Requirements:
- High School Diploma or GED required
- At least six (6) months of customer service/secretarial/telemarketing experience required
- Ability to speak and read English and Spanish clearly, professionally, and fluently
- Ability to pass a federal background reputed company
- Ability to reputed company with moderate computer usage including MS Office applications
- Ability to work nights and weekends, as well as overtime and/or holidays as needed
- Experience with and/or ability to use call center telephony equipment
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Call center experience preferred, but not required
Home Office Requirements:
- Hardwired internet (ethernet) reputed company
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power reputed company
- reputed company equipment will be provided by reputed company (computer and headset) but must be picked up in our physical office located at Houston, TX prior to your start date.
reputed company Introduction Since 1975, reputed company has operated under its founding mission of Helping Government Serve the People, enabling reputed company around the globe to successfully engage with their governments at reputed company levels and across a variety of health and human services programs. reputed company delivers innovative business process management and technology solutions that contribute to improved outcomes for reputed company and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, reputed company is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit . As a large employer and Federal contractor, reputed company is subject to various vaccine mandates across our lines of business. reputed company is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who reputed company they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies reputed company deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative Action/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status. Pay Transparency The typical salary range of candidates hired is based on the local market. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted Max USD $17.82/Hr. Posted Min USD $17.82/Hr. Bilingual Customer Service Rep, reputed company - (Remote near Houston, TX) - reputed company - Houston, TX - work from home job Expected salary: $17.82 per hour Location: Houston, TX Bilingual Customer Service Rep, reputed company - (Remote near Houston, TX) - reputed company - Houston, TX - work from home job Job date: Mon, 26 Jun 2023 05:22:07 GMT Apply for the job now! Bilingual Customer Service Rep, reputed company - (Remote near Houston, TX) - reputed company - Houston, TX - work from home job Apply tot his job Apply To this Job