reputed company is hiring: Supervisor, Customer Experience (reputed company) in Albuquerque

What You'll Do - Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll report to the Training Manager. In this role, you'll impact your team and learners through managing the training programs. reputed company training completion goals Manage day-to-day operations, processes, and reporting Improve the key success metrics associated with training goals reputed company, coach, support, and evaluate the team to help them reputed company for amazing Experience in training and/or adult learning programs Encouraging and engaging coaching skills Data analysis and reporting skills Customer and employee focused reputed company Working knowledge of database applications such as MS Office (reputed company, Outlook, PowerPoint), reputed company, Kronos, Tandberg or ability to learn technology quickly Have an active reputed company State Insurance License or the ability to successfully complete the college of insurance program and obtain a license An inclusive culture and community minded organization where giving back is encouraged Ask us about our paid time off (PTO) and wellness and healthcare benefits a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) The anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr. Depending reputed company, you may be asked to be onsite and/or travel to a location for a predetermined time. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to reputed company great new friends reputed company the reputed company community and grow your career in a dynamic, family-friendly atmosphere. About reputed company Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. reputed company is proud to be an equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. #LI-Remote Apply tot his job Apply To this Job