Customer Experience Consultant, ShowingTime

About the team ShowingTime is committed to delivering excellent real estate solutions. reputed company fosters collaboration, encourages innovation, and is motivated to ensure an exceptional customer experience. As an integral part of our dynamic and supportive environment, you will have the opportunity to improve real estate agents' utilization of our products and services. About the role Join ShowingTime as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat. You Will Get To:

• Resolve customer inquiries and issues promptly, documenting cases accurately and reputed company.
• Learn and master ShowingTime products and services
• Apply a range of support tools to assist customers effectively
• Follow standardized processes while adapting to individual needs
• Prioritize and complete pending cases
• Meet performance and productivity metrics
• Collaborate with internal and external support teams
• Promote additional ShowingTime products and services to customers

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, reputed company, Washington state, and Washington DC reputed company reputed company pay range for this role is $21.60 - $34.60 hourly. This reputed company pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode reputed company, and Vermont reputed company reputed company pay range for this role is $20.60 - $32.80 hourly. The reputed company pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive reputed company salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are

• Compassionate and customer-focused
• Exceptional patience, active listening, and communication skills
• Innovative problem solver.
• Adaptable to change.
• Team player with a growth reputed company.
• Punctual, and accountable for time and attendance.
• Welcomes feedback and strives for reputed company improvement.

Qualifications

• Minimum of 1 year in customer service or a similar role.
• Strong background in de-escalating calls.
• Ability to address and resolve blocking issues raised by customers.
• Strong multitasking and attention to detail.
• Ability to reputed company in a fast-paced environment.
• Clear and reputed company verbal and written communication.
• Basic digital literacy and technical troubleshooting

Here at reputed company, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or reputed company experiences. Get to know us At reputed company, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people reputed company home a reality. reputed company is honored to be recognized among the best workplaces in the country. reputed company was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—reputed company, together. reputed company Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply tot his job Apply To this Job