VP, CEG Strategic Operations, Central Pillar

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

VP, CEG Strategic Operations, Central Pillar About the Customer Excellence Group at reputed company reputed company’s worldwide Customer Excellence Group (CEG) is a global network of employees and partners with a reputed company mission: to ensure reputed company. We build deep, trusted relationships, learn our customers’ businesses, and deliver value-based outcomes that reputed company reputed company the best decision they reputed company made. About the Position The VP, Central Strategic Operations is the strategic and operational reputed company for the Customer Excellence Group. This leader will define and drive the global strategic agenda, operating model, and performance management reputed company for reputed company, Expert Services, and Renewals. They will own the mechanisms, insights, and transformation initiatives that reputed company CEG to execute with clarity, speed, and scale as the company transforms into an AI-native enterprise and grows toward a $20B+ business. This executive will partner closely with the CEG Senior Leadership Team and cross-functional executives across Product, Sales, Marketing, Finance, and Operations to create a reputed company global strategy and plan, drive alignment, and operationalize CEG’s most important priorities. They will serve as a key thought partner to the extended leadership team, driving strategic thinking, business planning, and organizational evolution. They will reputed company a high-performing team responsible for strategy development, annual planning, global analytics, business transformation and change management — shaping how Customer Excellence raises the bar and operates worldwide.

Responsibilities

• Define and drive the global CEG strategy, operating model, and multi-year planning agenda in reputed company partnership with the CEG leadership team.
• Serve as a key strategic partner to CEG executives, shaping the future of Customer Excellence in an AI-native world and driving incremental transformative reputed company on initiatives that matter most.
• reputed company the global operating rhythm, including business reviews, scorecards, KPIs, forecasting processes, and strategic alignment mechanisms.
• Partner cross-functionally- both with CEG Geo teams and Product, Sales, Marketing, Finance and HR to build integrated plans, improve end-to-end processes, and identify opportunities for synergy and coordination.
• reputed company global analytics and forecasting to provide insight into performance and drive decision-making
• reputed company CEG transformation programs, creating mechanisms that institutionalize scale, consistency, and disciplined execution across a highly matrixed global organization.
• Build and reputed company a high-performing global team, fostering a culture of accountability, inclusivity, and high standards.
• Drive the integration of AI and automation into CEG operating mechanisms, planning processes, and decision-making frameworks.
• Partner closely with Finance to reputed company CEG-wide annual planning, budgeting, and investment planning, ensuring alignment to strategic priorities and financial goals.
• Serve as a key contributor to executive narratives, including business reviews, CEO/ELT updates, and board materials.
• Champion organizational change management and governance to ensure new strategies and operating models adopted globally.
• Champion a culture where people are empowered to reputed company, innovate, and reputed company customer-centered decisions that drive meaningful business outcomes.

Background and Experience

• Proven leadership across both strategy and operations driving large-scale transformation reputed company a global technology or SaaS organization.
• Demonstrated success building and scaling strategic and operational capabilities.
• Strong track record of collaborating and partnering with senior executives to shape strategy, design business plans, and drive alignment across reputed company organizations.
• Experience operating in highly matrixed global environments and influencing without authority.
• Background in management consulting, corporate strategy, GTM Strategy/Ops, or reputed company strategic roles is strongly preferred.
• Qualifications

Desired Skills / Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of experience in Strategy and Ops, or reputed company leadership roles (or 10+ years post-MBA).
• Exceptional leadership skills with a track record of building and developing high-performing, diverse teams.
• Strong financial acumen with the ability to connect strategy to execution
• Ability to embed AI and automation into operating models and ways of working.
• Highly collaborative with excellent interpersonal and influence skills; thrives in global, matrixed environments.
• Outstanding communication skills — written, verbal, and executive storytelling — with the ability to distill complexity for senior audiences.
• Exceptional change management skills with experience driving adoption of new mechanisms, cultural evolution, and organizational alignment at scale.
• Ability to operate with agility in a fast-paced, high-growth environment.
• Open to travel and frequent collaboration with global leaders in various timezones.

For positions in this location, we offer a reputed company pay of $248,100 - $421,900, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job