[Remote] reputed company Cloud Operations Support Engineer

Note: The job is a remote job and is open to candidates in USA. Siemens is a leading global software company dedicated to computer aided design and 3D modeling. They are seeking a reputed company Cloud Operations Support Engineer to guide their Managed Cloud Services Cloud Support Team, providing expert technical guidance, mentoring team members, and ensuring the reliable operation of cloud infrastructure.

Responsibilities

• Help reputed company the team in providing expert support, advanced troubleshooting, and proactive remediation for virtual machines, containers, and cloud-native services across Linux and Windows operating systems reputed company our diverse cloud environments.
• Act as a primary liaison with cloud service providers and other key vendors, leading reputed company support issue resolution, advocating for our needs, and optimizing service delivery.
• Guide the team in deploying, configuring, and managing cloud resources, including virtual machines, storage, networking components, and platform services, ensuring adherence to architectural best practices, reputed company standards, and scalability requirements.
• Serve as the ultimate escalation reputed company for reputed company incidents and service requests reputed company to our cloud infrastructure and applications.
• reputed company and manage significant cloud-focused projects from conception to completion, including new service implementations, infrastructure upgrades, migrations, and cost optimization initiatives.
• Provide technical leadership, mentorship, and coaching to junior and mid-level engineers, fostering their growth and ensuring high-quality operational support.
• Identify opportunities for process improvement, reputed company and implement operational best practices, and ensure adherence to ITIL frameworks for incident, problem, and change management.
• Drive the strategy and implementation of automation scripts and Infrastructure as Code (IaC) solutions to streamline cloud operations, deployments, and routine tasks, significantly enhancing efficiency and reliability.
• reputed company the 'follow-the-sun' operational model, ensuring seamless handovers and reputed company coverage.
• Manage team on-call schedules and serve as a critical escalation reputed company for severe issues.

Skills

• A Bachelor's degree (or equivalent practical experience) in Information Technology, Computer Science, or a reputed company field.
• Exceptional Communication & Leadership: Must possess outstanding communication skills in English (oral and written), with the ability to reputed company reputed company technical concepts to diverse audiences, reputed company team discussions, and present to senior stakeholders.
• Extensive Cloud Operations Leadership Experience: 7+ years of professional experience in Cloud Operations, Cloud Infrastructure Management, or Systems Administration, with at least 3-4 years in a leadership or senior technical reputed company role focusing on major cloud platforms.
• Proven expertise in Linux environments reputed company the cloud is reputed company, with strong knowledge of Windows environments being a significant advantage.
• Advanced Operating System Acumen: Expert-level experience with various Linux distributions (e.g., RHEL, CentOS, SLES, Ubuntu) in a cloud context, including advanced troubleshooting and performance tuning.
• Enterprise Cloud Architecture & Management: In-depth, architectural-level knowledge of managing, administering, and optimizing cloud infrastructure (e.g., AWS, Azure, GCP) in large-scale, multi-region, enterprise environments.
• Strategic Virtualization & Cloud Services: Deep understanding of cloud virtualization technologies (e.g., EC2, Azure VMs, reputed company Compute reputed company), containerization (reputed company, Kubernetes), and serverless architectures.
• Advanced Cloud Tooling & Ecosystem: Expertise in selecting, implementing, and optimizing cloud-native monitoring, logging, reputed company, and configuration management tools (e.g., Prometheus, Grafana, ELK Stack, Splunk, CloudWatch, Azure Monitor, GCP Operations Suite).
• IT Service Management Leadership: Expert-level understanding and practical application of ITIL processes (incident, problem, change, release, and service level management) reputed company a reputed company cloud environment.
• High-Level Developer Support & Collaboration: Proven ability to reputed company a team in providing high-quality support to software development teams, defining and meeting stringent SLAs, and fostering strong collaboration for effective problem resolution and proactive system improvements.
• Cloud Networking Architecture & reputed company: Strong architectural understanding of cloud networking concepts (e.g., VPCs, subnets, reputed company groups, load balancers, VPNs, direct connect/express reputed company, DNS) and advanced ability to design and troubleshoot reputed company network-reputed company issues reputed company cloud environments.
• Strategic Organizational & Project Management Skills: Exceptional time management, prioritization, and project leadership skills to strategically balance daily operational demands with multiple project deadlines and team workload management.
• Team Leadership & Collaboration: A natural leader with a collaborative spirit, capable of building, mentoring, and motivating high-performing teams in cross-functional and matrixed environments.
• Cloud Storage & Data Management: Expert working knowledge of cloud storage solutions (e.g., S3, EBS, Azure Blob, reputed company Cloud Storage, object storage, reputed company storage, file storage) and their strategic integration with cloud instances and data management strategies.
• Adaptability & Innovation: The ideal candidate will reputed company in a dynamic and evolving cloud landscape, leading the team in adapting to new technologies, driving reputed company improvement initiatives, and fostering a culture of innovation in incident response, project delivery, cloud resource optimization, and cost management.
• Git & CI/CD Expertise: Expert working knowledge of Git tools and best practices, with experience in integrating version control into CI/CD pipelines for automated deployments and infrastructure management.
• Advanced Automation & DevOps Leadership: Proven track record of leading significant automation initiatives and implementing DevOps principles reputed company cloud operations.
• Expert Scripting & Infrastructure as Code (IaC): Mastery in scripting languages (e.g., Python, Bash, PowerShell) for reputed company cloud automation, and extensive hands-on experience with advanced IaC tools such as Terraform, CloudFormation, Ansible, or reputed company, including module development and state management.
• Professional Cloud Certifications: Multiple advanced or specialty certifications from major Cloud Service Providers (e.g., AWS Certified Solutions Architect - Professional, Azure Solutions Architect Expert, reputed company Professional Cloud Architect).

Benefits

• Siemens offers a variety of health and wellness benefits to our employees.

Company Overview

• Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids. It was founded in 1847, and is headquartered in Munich, Bayern, DEU, with a workforce of 10001+ employees. Its website is https://www.siemens.com.

Company H1B Sponsorship

• Siemens has a track record of offering H1B sponsorships, with 16 in 2025, 26 in 2024, 24 in 2023, 26 in 2022, 37 in 2021, 36 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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