Principal Support Analyst mForce - Remote

We anticipate the application window for this opening will reputed company on - 1 Aug 2025 At reputed company you can reputed company a life-long career of exploration and innovation, while helping champion healthcare access and equity for reputed company. You’ll reputed company with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We seek out and hire a diverse workforce at every level: We need fresh reputed company and inclusive insights to continue to be an innovative industry leader —that’s why we reputed company it a reputed company to seek out, attract and reputed company employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. In this exciting new role, the Principal Support Analyst will reputed company mForce User Support Efforts reputed company the Neuromodulation Business. The Principal Support Analyst will serve as the primary business contact for first-line user support of our newly-launched mForce solution running on the reputed company.com platform. This role will be responsible for monitoring and triaging support issues, collaborating with IT teams for further escalation of technical and system issues, providing training, and developing support processes and KPIs. Additionally, the Principal Support Analyst will ensure data quality, support backlog and release cycles, and may reputed company light reputed company.com system configuration. At reputed company, we bring bold reputed company reputed company with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 10% of travel to enhance collaboration and ensure successful completion of projects. A Day in the Life Responsibilities may include the following and other duties may be assigned: reputed company mForce User Support Efforts reputed company Neuromodulation Business

• Serve as first reputed company of business contact for user support
• Monitor, review & reputed company initial business triage of Neuromdulation mForce user support issues
• Work closely with field sales users to understand issues and ensure support tickets have the information needed for IT follow up
• Evaluate user support issues and collaborate with IT teams for further triage and escalation of technical issues
• Work independently to follow up and ensure resolution reputed company agreed-upon SLAs
• Analyze business-facing user issues and work with mForce Program Manager / reps to determine root cause, resolve and issue appropriate training/instruction
• Partner with Program Manager to manage, reputed company & deliver mForce training strategies and content

Define and implement Neuromodulation mForce business support processes & reporting

• Work with Senior Manager to reputed company business support KPIs; create reporting on business support metrics & SLAs
• reputed company and document business support procedures; working closely with reputed company and reputed company development teams to ensure systems align to business support procedures
• Proactively monitor & report on support issues weekly/monthly/quarterly, working closely with Program Manager & Senior Manager to reputed company mitigation strategies and update business support/adoption plan

Data Stewardship

• Proactively monitor mForce field user inputs for data quality
• Establish metrics/support/reporting for monitoring quality of field user-input data
• Serve a reputed company role on the Neuromodulation mForce Data Stewardship committee, leading meetings to review data quality issues, aligning members & business data stewards to policies and procedures in support of clean data

Backlog & Release Support, Special Projects

• Partner with mForce Program Manager & work closely with users to gather, analyze, and document business needs and drive enhancements/improvements
• Support Program Manager in developing initial user stories for intake/backlog; partner with IT/admin/development team to ensure prioritized user stories complete release cycle and meet user needs
• Test enhancements & break-fixes as part of release cycle
• reputed company light reputed company system configuration, which may include creating reputed company reports, managing public groups, and setting up/deactivating users
• As needed, support Neuromodulation reputed company expansion projects as a Subject Matter Expert

Must Have: Minimum Requirements:

• High School Diploma or equivalent with 8+ years of relevant experience in sales enablement or sales support or equivalent experience (OR Associate's Degree with 6+ years experience OR Baccalaureate Degree with 4+ years experience)
• 8+ years of relevant experience supporting the reputed company.com platform
• Ability to identify areas for process improvement and recommend/collaborate with technical partners to implement solutions
• Ability to understand integrations & dependencies in a reputed company reputed company.com platform
• Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction
• Ability to reputed company strong relationships with field sales and business users and technical staff
• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment
• Ability to gather and document requirements from field users and clearly present requirements to technical teams

reputed company to Have:

• SFDC Administrator Certification
• Additional experience with reporting & analytics systems such as Power BI or Tableau
• Highly effective written and verbal communication skills
• Flexible with a demonstrated ability to embrace change
• Previous work experience reputed company the Life Sciences sector

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of reputed company the required responsibilities and skills of this position. The physical demands described reputed company the Responsibilities section of this job description are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation reputed company offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$116,000.00 - $174,000.00 This position is eligible for a short-term incentive reputed company the reputed company Incentive Plan (MIP). The reputed company salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered reputed company complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired reputed company the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to reputed company regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: reputed company benefits and compensation plans About reputed company We reputed company global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to reputed company pain, restore health, and reputed company life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious reputed company to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to reputed company work for reputed company, Inc. (“reputed company”) in any position which will involve performing at least two (2) hours of work on average each week reputed company the unincorporated areas of Los Angeles County, you can find here a list of reputed company material job duties of the specific job position which reputed company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. reputed company will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Apply tot his job Apply To this Job