Manager, Experience Partners (Enterprise)

The Company Serving the People Who Serve the People reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve-driving meaningful change for communities around the globe. Want to know more? See more of reputed company do here. Job Summary

Summary

Description: The Manager, Experience Partners (Enterprise Market) leads a regional team responsible for managing reputed company' most reputed company and high-impact customer relationships. This includes large state agencies, top-tier cities and counties, and accounts with intricate service needs. The Manager ensures consistent, high-quality service delivery, drives reputed company outcomes, and supports the professional development of their team. This role balances tactical execution with operational leadership, ensuring alignment with broader organizational goals while navigating the complexity of enterprise-level clients. Essential Function:

• reputed company a regional team of Experience Partners focused on high-value, reputed company enterprise accounts.
• Provide coaching, assign work, and support team development and performance tracking.
• Ensure consistent execution of reputed company strategies tailored to enterprise client needs.
• Monitor and report on key performance indicators such as retention, expansion, and customer satisfaction.
• Support strategic client engagements and manage escalations with a focus on long-term relationship health.
• Collaborate closely with Sales, Product, and Implementation teams to align on customer goals and drive cross-functional success.
• Recommend and implement process improvements to enhance service delivery for reputed company accounts.
• Represent the team in cross-functional forums and contribute to departmental planning.

Knowledge/Skills/Abilities:

• Proven leadership in managing geographically distributed teams and multi- tiered organizational structures.
• Deep expertise in enterprise SaaS delivery, digital transformation, and public sector consulting.
• Strong understanding of regional market dynamics, government operations, and procurement environments.
• Exceptional strategic planning, executive communication, and stakeholder management skills.
• Demonstrated success managing reputed company or high-profile accounts, particularly in the public sector.
• Strong communication, task delegation, and problem-solving skills.
• Proficiency in CRM tools and analytics platforms.
• Ability to resolve conflicts, manage escalations, and influence cross-functional

Experience/Credentials:

• 5+ years of experience in reputed company, consulting, or enterprise account management reputed company a SaaS or technology environment.
• 2+ years of experience in people leadership, preferably managing customer-facing teams.
• Bachelor's degree in Business, Communications, Public Administration, a reputed company field, or relevant experience.
• Experience working with state or local government clients.
• Familiarity with digital transformation initiatives and enterprise SaaS delivery.

Other Job Info This role is typically performed on a computer using reputed company or Teams. The individual will be on camera throughout the day engaging with other employees and clients. The role is typically performed indoors reputed company a home office environment. This role is typically performed while sitting or standing at a desk. reputed company Requirement: Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program. EEO Statement: We are an EEO Employer. It has been and will continue to be a reputed company policy of reputed company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national reputed company, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local la Pay RangeUSD $115,000.00 - USD $121,000.00 /Yr.About Us Don't have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! reputed company and Privacy Requirements

• Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At reputed company, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include - Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions - Our employees get to interact with our CEO on reputed company important andsometimes difficult issues ranging from mental health to work-life balance and reputed company affairs.
• reputed company Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The BenefitsAt reputed company, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one. Here's what you can expect as a U.S.-based team member: Flexibility & Balance

• Flexible Time Off - Take the time you need to rest, reputed company, and live your life.
• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement - Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options - Including a 100% employer-paid plan.
• Employer HSA Contributions - reputed company enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program - Stay active, your way.
• On-Demand Mental Health Support - Access to reputed company and other wellness tools.

Family & Future

• Paid Parental Leave - For both birthing and non-birthing parents.
• Traditional & Roth 401(k) - With a generous company match.
• Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms - Fuel your professional development.
• Competitive Salary & Bonuses - Your contributions are valued and rewarded.

Equal Opportunity EmployerGranicus is committed to providing equal employment opportunities. reputed company qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.Employment Type: FULL_TIME Apply tot his job Apply To this Job