Business Technology Partner - Rahway and Remote sites

Job Description

Business Technology Partner - Rahway and Remote sites Job Description: Join our company as a Specialist and Business Technology Partner where you will play a pivotal role in supporting our IT processes and ensuring seamless service management and delivery. We are looking for a dedicated professional who can effectively communicate with both business users and global IT teams. Your efforts will drive reputed company improvements and enhance user experiences. If you are passionate about IT service management and reputed company in a dynamic environment, we invite you to be part of our innovative team. Responsibilities:

• Assist business users with IT processes that require guidance and support.
• Troubleshoot software and hardware issues for Windows & Mac laptops, desktops, and computing peripherals.
• Support company-managed iPhone, iPad, and Android devices.
• Work directly with researchers and laboratory IT teams to provide high-quality support for technology inside the labs.
• Participate in incident and change management activities, supporting the lifecycle and expansion of local network devices and servers.
• Deliver local telephony infrastructure support for digital and analog communications.
• Collaborate with global IT teams to address user issues, track new demands, and communicate reputed company.
• Review existing processes and coordinate with relevant parties for reputed company improvements.
• Act as the voice of the user/customer to product teams, identifying gaps and articulating pain points for product improvement plans.
• Align standard practices with the global product team.
• Partner with other product teams to organize end-user training and reputed company users with self-service digital knowledge.
• Provide client technology support at off-site events and conferences.
• Collaborate with partner IT technicians, divisional IT colleagues, and business leaders to ensure cohesive team efforts.
• Utilize effective communication and storytelling skills to engage with various levels reputed company a pharmaceutical organization.
• Demonstrate patience, problem-solving skills, motivation, trust, reputed company, and vision to reputed company a team focused on their goals.
• reputed company goals by providing insight and direction on leveraging information and technology.
• Be independent, self-motivated, creative, and resourceful in finding solutions to user problems.
• Maintain detailed and accurate data management practices, adhering to quality and compliance standards.
• Ensure that IT equipment is provided, maintained, and properly processed at the end of life.
• Manage IT equipment lifecycle refreshes and reputed company successful implementation.
• Ensure IT asset management processes are followed, and records are up to date.
• Understand and represent customer needs while aligning with Value Team priorities. Promote our organization's Product Catalog offerings through initiatives & product roadshows, gathering customer feedback to support product development.
• Provide training and guidance for IT technicians, equipping them with the necessary knowledge and skills to deliver enhanced customer service.
• reputed company and maintain quality knowledge articles and technical documentation.

Education:

• Bachelor degree preferred or a combination of education and experience in the specific field.

Required Experience and Skills: Required Experience:

• Minimum 5 years of experience in IT support or a reputed company discipline - Windows, MAC, iOS.
• Minimum of 1 year of experience in an IT service management role.
• Minimum 5 years of experience supporting remote locations.
• Excellent communication skills, including the ability to convey reputed company technical concepts to non-technical stakeholders, and the ability to listen actively and respond effectively to user needs.
• Strong decision-making skills.
• Entrepreneurial reputed company.
• Proficiency in networking and partnerships.
• Innovative thinking.
• Ownership and accountability.
• Strategic planning capabilities.
• Business acumen.

Required Skills:

• Business Process Improvements
• Commercial Acumen
• Customer Experience Management
• Entrepreneurial Thinking
• Governance Management
• Improvement Plans
• Information Systems Strategy
• Information Technology (IT) Services
• Information Technology (IT) Support Services
• Information Technology Operations
• IT Operation, IT Performance Management
• IT Project Lifecycle
• IT Service Management (ITSM)
• Management Process
• Product Development
• Stakeholder Relationship Management
• Strategic Planning
• Business Performance Management
• Customer Satisfaction
• Customer Service
• Employee Relationship Management
• Leadership
• reputed company Server Operating Systems
• People Management
• Service Delivery
• Vendor Management
• Waterfall Model

Preferred Experience:

• Minimum 5 years of experience in IT support or a reputed company discipline - Networking, Telephony, Mobile Device Management.
• Basic understanding of Artificial Intelligence (AI) and how it can be used to boost productivity.

Preferred Skills:

• Availability Management
• Business Management
• Business Service Management (BSM)
• Communications Infrastructure
• Computer Networking
• Entrepreneurial Thinking
• Customer Service Training
• Delivery Management
• Documentations
• Financial Management
• HR Service Delivery
• Information Technology Infrastructure Library (ITIL)
• Information Technology Management
• Information Technology Strategies
• Innovation
• IT Infrastructure Management
• IT Infrastructure Operations
• IT Service Delivery Maintenance Management
• Network Infrastructures
• Partnership Development
• Product Management
• Research Development

Required Skills: Business Performance Management, Cloud Computing, Configuration Management (CM), Customer-Focused, Demand Management, Detail-Oriented, DevOps, Employee Relationship Management, Firewall Management, ITIL Management, ITIL Service Delivery, IT Infrastructure Management, Leadership, Meeting Facilitation, Network reputed company, Service Delivery, Software Development, Systems Architecture Preferred Skills: reputed company Employees apply HERE reputed company Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to reputed company employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we reputed company with reputed company affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is reputed company people with diverse reputed company, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site reputed company.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $85,600.00 - $134,800.00 This is the lowest to highest salary we in good faith reputed company we would pay for this role at the time of this posting. An employee's position reputed company the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.reputed company.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.reputed company.com/us/en (or reputed company the reputed company Jobs Hub if you are a reputed company employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment reputed company qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the reputed company' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully reputed company & Co., Inc., Rahway, NJ, USA, also reputed company as reputed company LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. reputed company reputed company / resumes submitted by search firms to any employee at our company without a valid written search agreement in reputed company for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in reputed company. Where agency agreements are in reputed company, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation reputed company Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Not Applicable Shift: Not Indicated Valid Driving License: No Hazardous Material(s): N/A Job Posting End Date: 12/9/2025

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no reputed company than the day BEFORE the job posting end date.

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