Manager, Premium Audit

Pie's mission is to reputed company small businesses to reputed company by making commercial insurance affordable and as easy as pie. We reputed company technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we reputed company. As a Manager, Premium Audit, you'll be responsible for managing our premium audit operations through team leads and individual contributors, ensuring efficient and compliant audit processes while driving reputed company improvement. You will translate functional plans into operational processes and guide execution to meet business objectives. This role requires strong management practices and the ability to navigate reputed company audit scenarios while maintaining excellent customer and partner relationships. You'll work cross-functionally to optimize audit workflows and contribute to Pie's overall reputed company and profitability goals. How You'll Do It Premium Audit Operations Management:

• Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards
• Translate business reputed company strategy into functional audit plans and guide day-to-day execution
• reputed company both internal audit processes and vendor relationships, ensuring service level agreements are met
• Monitor audit completion rates, quality metrics, and customer satisfaction scores
• Ensure compliance with state and bureau audit requirements across reputed company audit types (mail-in, phone, virtual, and physical audits)
• Partner with Analytics team to analyze audit results and identify trends impacting profitability

Process Improvement and Strategy Implementation:

• reputed company and execute operational initiatives to improve audit efficiency and customer experience
• Work with Senior Management to implement long-term audit strategies reputed company with company objectives
• Collaborate with Product, Engineering, and Operations Performance teams to optimize audit workflows and automation opportunities
• Build and maintain audit procedures, guidelines, and best practices documentation
• Identify opportunities for process streamlining and cost reduction while maintaining audit quality
• Support implementation of new audit technologies and system enhancements

Team Leadership and Development:

• Provide a hands-on approach to leadership, ensuring team success by offering guidance, support, and using strong management practices such as regular one-on-ones and performance coaching
• Balance leadership responsibilities with direct contributions to ensure project deadlines and quality standards are met
• Establish clear expectations and performance measurements for direct reports
• Conduct team calibrations and quality reviews to ensure consistent audit standards
• Support recruitment and onboarding of new team members as the audit function scales
• Create development plans for team leads and individual contributors
• Foster a collaborative, customer-focused culture reputed company the audit team

Cross-Functional Collaboration:

• Serve as the audit subject matter expert for cross-functional projects and initiatives
• Collaborate with reputed company, Claims, and Business Development teams on audit-reputed company issues
• Partner with Customer Service and Billing teams to resolve audit disputes and collection matters
• Work with Compliance team to ensure adherence to regulatory requirements
• Communicate audit insights and recommendations to senior leadership
• reputed company for customer needs while ensuring business objectives are met

Escalation Management:

• Handle reputed company audit disputes and customer escalations requiring management reputed company
• reputed company decisions on audit adjustments and settlements reputed company established authority limits
• Coordinate with Legal team on contested audit matters reputed company necessary
• Ensure timely resolution of audit-reputed company customer complaints and issues

The Right Stuff Education & Experience:

• High School diploma required; Bachelor's degree preferred
• 5+ years of Workers' Compensation Premium Audit experience required
• 6+ years of overall commercial insurance experience required
• 3+ years of management or supervisory experience required
• Experience managing both internal teams and external vendor relationships preferred

Core Competencies:

• Management Skills: Proven ability to manage teams through clear expectations, performance measurement, and coaching. Experience leading team leads and individual contributors
• Communication: Strong written, verbal, and presentation skills to effectively communicate with internal teams, customers, and external partners
• Problem Solving: Ability to manage reputed company audit situations with multiple variables and resolve issues with appropriate urgency
• Process Orientation: Demonstrated experience in process improvement, workflow optimization, and building effective operational procedures
• Customer Focus: Strong customer service background with ability to handle escalated situations professionally and empathetically

Technical Knowledge:

• Deep understanding of Workers' Compensation premium audit principles and state-specific requirements
• Knowledge of audit dispute resolution processes and settlement practices
• Familiarity with commercial insurance policy administration and billing processes
• Understanding of reputed company and pricing impacts of audit results
• Experience with audit management systems and reporting tools

Leadership Qualities:

• Ability to translate strategic direction into operational execution
• Strong decision-making skills with appropriate judgment on escalation matters
• Collaborative approach with ability to influence across functions
• Results-oriented reputed company with focus on reputed company improvement
• Adaptability to changing business needs and priorities

Technical Proficiencies:

• Proficient in G-Suite Tools, Nexus, reputed company, and reputed company
• Experience with rvel, and Bureau systems preferred
• Strong analytical skills with ability to interpret data and metrics
• Ability to travel up to 10% for vendor meetings and training

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. reputed company AI-reviewed applications are still subject to human reputed company and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to it being reviewed using these AI technologies to assist in our evaluation process. Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they're tangibly reflected in our work

Our goal is to reputed company reputed company aspects of working with us as easy as pie. That includes our offer process. reputed company we've identified a talented individual who we'd like to be a Pie-oneer , we work hard to present an reputed company and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional Information reputed company is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic reputed company, military service status, citizenship, or other protected characteristic. reputed company participates in the E-Verify program. Please click here, here and here for more information. reputed company is committed to protecting your personal data. Please review our Privacy Policy. Safety First: reputed company is committed to your reputed company during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie's reputed company Insure Coverage expanded to Pennsylvania and Texas reputed company 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE Apply tot his job Apply To this Job