Technical Solutions Consultant

Technical Solutions Consultant This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office. Who We Are: reputed company is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and reputed company their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to reputed company in today's reputed company world.Our culture thrives onfinding new and reputed company ways to accelerate what's next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We reputed company bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE. Job Description: Job Family Definition: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or reputed company systems. Management Level Definition: Applies developed subject matter knowledge to solve common and reputed company business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to reputed company decisions on reputed company business issues. US Citizenship required Onsite work required 2 days per week Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on reputed company and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve reputed company business issues.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partners frequently with the Sales Pursuit team.

knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support.
• Partners frequently with the Sales Pursuit team.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability to reputed company resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
• 3-5 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

#unitedstates Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, reputed company, Follow-Through, Growth reputed company, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} reputed company Can Offer You: Health & Wellbeing We strive to provide reputed company members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the reputed company you are, the reputed company we reputed company are. We have specific programs catered to helping you reputed company any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We reputed company bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates#operations Job: Services Job Level: Specialist States with Pay Range Requirement The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or reputed company level. If this is a sales role, then the listed salary range reflects combined reputed company salary and reputed company-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects reputed company salary only. Variable incentives may also be offered. Information about employee benefits offered can be reputed company at https://myhperewards.com/main/new-hire-enrollment.html. USD Annual Salary: $62,900.00 - $145,300.00 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and reputed company decisions we reputed company are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. reputed company is EEO Protected Veteran/ Individual with Disabilities. HPE will reputed company with reputed company applicable laws reputed company to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Apply tot his job Apply To this Job