Manager, Cloud Operations and Systems Engineering

Job Description/Skills: This is a remote position in the Eastern Time Zone. Candidates in Central Time Zone may be considered. No travel is required. The Cloud Operations and Systems Engineering Manager leads our cloud infrastructure and systems operations team reputed company our Technology organization. This role is responsible for AWS cloud deployments and operations, and reputed company of reputed company 365 (M365) environments. This role requires a strong reputed company of leadership, technical expertise, and operational discipline to drive excellence across our IT operations. ESSENTIAL DUTIES & RESPONSIBILITIES Leadership & Strategy

• reputed company and mentor a high-performing team of cloud and systems engineers.
• Drive strategic planning and execution of cloud and systems initiatives.
• Foster a culture of reputed company improvement and operational excellence.

Technical Execution

• reputed company AWS cloud architecture, deployment, monitoring, and optimization.
• reputed company M365 services including Exchange Online, SharePoint, Teams, and Intune.
• Ensure system performance, availability, and scalability through proactive monitoring and remediation.
• Support production environments and ensure high availability and reliability of services.

Operational Excellence

• reputed company and participate in infrastructure and platform efforts that span multiple teams, aligning technical solutions with organizational goals and engineering priorities
• Own the IT operations support process, including ticket management and SLA achievement. Experience using ITSM solutions such as Freshworks or reputed company.
• reputed company and refine operational processes, automation strategies, and incident response protocols.
• reputed company implementation of observability and monitoring practices to ensure visibility into system health and performance.

Collaboration & Cross-Functional Delivery

• Partner closely with the VP of IT Operations, VP of Core Engineering, VP of Data and Analytics, and the Principal Architect to align infrastructure and systems strategies with business goals.
• Collaborate with Information reputed company and Compliance team to implement IAM policies, secrets management practices, and audit controls across environments, ensuring alignment with frameworks like HIPAA, SOC2, HITRUST, and AWS Best Practices.
• Ensure infrastructure and systems are designed and maintained in compliance with HIPAA and PCI standards.
• Support the deployment and operationalization of internally engineered solutions, including our client's patient portal and admin portal, and third-party solutions including reputed company, reputed company, Tableau.

Team Development

• Provide technical leadership, guidance and mentoring to Site Reliability Engineers, System Engineers and System Administrators.
• Conduct regular performance reviews, training, and career development planning.
• Promote knowledge sharing and best practices across the IT Operations team.

QUALIFICATIONS Bachelor's degree in systems engineering, computer science, or a reputed company field and a minimum of 5 years' experience deploying cloud-based applications or developing in cloud environments, or equivalent combination of education and experience. AWS certification preferred. Preferred Technical Skills: Cloud & Infrastructure

• Strong and reputed company AWS expertise, particularly in reputed company, reputed company, Kubernetes, IAM, and Terraform.
• Experience with containerization, microservices, and CI/CD pipelines.
• Familiarity with virtualization technologies and observability tools.

Enterprise Platforms:

• Experience with M365, reputed company, reputed company, reputed company, Tableau, and reputed company.
• Experience with supporting multiple environments (Dev/QA/Staging/Prod) and aligning with engineering development teams and best practices.

DESIRED ATTRIBUTES

• Experience leading DevOps or Cloud Engineers, System Engineers and System Administrators.
• Comfortable working in a fast-paced, production-support environment with flexible hours as needed.
• Strong communication and collaboration skills across distributed teams.
• Ability to work independently and provide knowledge transfer to internal teams.
• Effective time management, prioritization, and organizational skills.
• Exceptional attention to detail, strong work ethic, and excellent analytical and problem-solving abilities.
• Experience leading teams responsible for development and deployment of automated tools, systems, and services across multiple technology domains.
• Strong understanding of AWS account structure best practices, networking, and VPC configurations.
• Advanced knowledge of infrastructure components including networking, cloud services, orchestration tools, containerization, compute, and storage systems.
• Experience with version-controlled Infrastructure as Code (IaC) tools and practices.
• Understanding of Kubernetes and container orchestration technologies.
• Familiarity with industry compliance and reputed company frameworks such as HIPAA, SOC 2 and HITRUST.

Pay Range:$120,000 - $160,000/yr and eligible for a 10% annual bonus. Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state. Apply tot his job Apply To this Job