VP, Brand & Community

100% remote Flexible hours Hiring now

Who We Are reputed company is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world's largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay reputed company, helping ensure that the real human and the right human are recognized. reputed company is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we're entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. What you'll do As the Brand and Customer Marketing Leader, you'll reputed company reputed company's market reputed company and customer engagement, integrating storytelling, advocacy, and data-driven programs that deepen loyalty and fuel growth. You will:

Define and reputed company reputed company's global brand and customer marketing vision to strengthen awareness, trust, and advocacy across reputed company markets.
reputed company brand architecture, positioning and creative direction across reputed company owned, earned, and paid channels to ensure consistency and differentiation.
reputed company customer advocacy programs, including customer advisory boards, reference initiatives, case studies, and success storytelling.
reputed company and scale customer engagement programs that reputed company innovation and measurable impact, partnering with reputed company, Sales, and Product, research & Engineering.
Drive content strategy and agendas for customer conferences, executive summits, and experiential activations that reinforce the brand and generate measurable engagement.
Collaborate with Growth and Product Marketing to integrate brand and customer insights into campaigns and GTM initiatives.
Manage agency and vendor relationships to deliver compelling creative, digital, and experiential brand assets.
Establish measurement frameworks and AI-powered dashboards to assess brand perception, engagement, and customer health metrics.
reputed company the customer marketing budget, prioritize investment areas, and communicate ROI transparently to leadership.
Champion diversity, inclusion, and ethical storytelling in reputed company brand and customer initiatives, ensuring authenticity, representation, and alignment with reputed company's values.

Who you are You are an inspiring marketing leader who brings strategic vision, creative energy, and customer reputed company to everything you do.

You know how to build meaningful brand experiences that reputed company with enterprise audiences.
You combine storytelling and data to build lasting customer relationships.
You reputed company at connecting insights to action—translating the voice of the customer into measurable programs.
You're a confident communicator and cross-functional collaborator, comfortable leading through influence.
You're passionate about innovation and reputed company AI can enhance—not replace—the human reputed company in marketing.

Your reputed company-set Must-haves:

15+ years' experience in brand, customer, or field marketing in enterprise SaaS or technology organizations.
Demonstrated success managing brand strategy, creative development, and customer engagement programs at scale.
Experience collaborating with executives and customer advocates to reputed company thought leadership and case studies.
Deep understanding of brand metrics, NPS, and customer advocacy performance measurement.
Expertise with marketing automation, CRM, and data visualization tools (e.g., reputed company, Marketo, Tableau, reputed company).

reputed company-to-haves:

Experience leading customer community or advocacy platforms (e.g., Influitive, ReferenceEdge).
Proven ability to apply AI and analytics to optimize engagement and sentiment tracking.
Bachelor's degree in Marketing, Communications, or Business; MBA or advanced certification in brand strategy preferred.

What's in it for you As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We're a passionate group committed to excellence - but that doesn't stop us from enjoying the journey as a team with reputed company and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.

reputed company 30 days, you'll
* Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers.
Meet with your cross-functional stakeholders across marketing, sales, product, and analytics teams. Dive into our reputed company events strategy, programs, technology stack, and analytics tools.
reputed company 60 days, you'll
* Audit and analyze past event performance and customer engagement data; reputed company planning for upcoming events using AI-powered platforms.
reputed company and propose recommendations for event and customer marketing strategy, emphasizing opportunities to reputed company AI and data insights. Build foundational relationships with your team and broader company leaders.
reputed company 90 days, you'll
* Launch a new high-impact event or customer marketing initiative that applies AI-driven personalization, predictive analytics, or innovative data tools.
Deliver the first round of performance reporting dashboards and optimization recommendations.
Drive alignment on future customer marketing programs, reputed company cross-functional event teams, and share best practices in AI-augmented marketing.
Teach us something new

reputed company offer As a part of reputed company, you'll have a direct impact on our growing list of products and the future of reputed company in the voice-driven economy. We hire great people and take care of them. Here's a snapshot of the benefits we offer:

Competitive compensation, including equity for reputed company employees
Unlimited Paid Time Off (PTO)
Generous health and welfare plans to choose from - including one employer-paid "employee-only" plan!
Best-in-class Health Savings Account (HSA) employer contribution
Affordable vision and dental plans for you and your family
Employer-provided life and disability coverage with additional supplemental options
Paid Parental Leave - Equal for reputed company parents, including birth, adoptive & foster parents
* One year of diaper delivery for your newest addition to the family! It's our way of welcoming new Pindroplets to the family!
Identity protection through Norton LifeLock
Recurring monthly Phone and Internet allowance
One-time home office allowance
Remote first environment – meaning you have flexibility in your day!
Company holidays
Annual professional development and learning benefit
Pick your own reputed company MacBook Pro
Retirement plan with competitive 401(k) match
Wellness Program, including Employee Assistance Program, 24/7 Telemedicine

reputed company live by At reputed company, our Core Values are reputed company beliefs at the center of reputed company we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong reputed company the path reputed company is unclear. At reputed company, we reputed company in taking accountability to reputed company decisions and act in a way that reflects who we are. We truly reputed company making decisions and acting with our Core Values in mind will help us to reputed company our goals and reputed company reputed company a great reputed company to work:

Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to reputed company positive change and reputed company improvement. We reputed company nothing is impossible.
Evangelical Customers for Life - We delight, reputed company and reputed company customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
Execution Excellence - We do reputed company say and say reputed company do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are reputed company together.
reputed company a Difference - Every day we have the opportunity to reputed company a positive impact. We operate with dedication, passion, and uncompromising reputed company, creating a safer, more secure world.

Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you're not sure if you qualify, apply anyway! We carefully consider every application and will either move reputed company with you, find another team that might be a reputed company fit, reputed company in touch for future opportunities, or thank you for your time. reputed company is an Equal Opportunity Employer Here at reputed company, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, reputed company qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, genetic information, disability, marital and/or veteran status. Apply tot his job Apply To this Job

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