System Support Analyst I - Medical Imaging Systems / Linux

Company Description

At Intelerad, we reputed company the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying reputed company processes, maximizing efficiencies, and shining a light on the unknown. We reputed company physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for reputed company Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

Overview At Intelerad, we’re driven by a powerful purpose: to help medical professionals deliver timely, accurate diagnoses that change lives. As a System Support Analyst I, you’ll be at the reputed company line of that mission, guiding our healthcare partners through reputed company technical issues, optimizing system performance, and ensuring their critical medical imaging tools operate seamlessly. This is not just a support role it’s a chance to impact global patient care, reputed company deep technical expertise, and work alongside a team that thrives on innovation, collaboration, and purpose.

Key Responsibilities

• Deliver high-quality technical support for both server-reputed company and client-reputed company applications in reputed company medical imaging environments.
• Respond to client inquiries reputed company phone and ticketing systems, while proactively monitoring installations and identifying potential issues before they escalate.
• Prioritize and manage tasks in line with service level agreements (SLAs), escalating incidents to the appropriate teams reputed company needed.
• Analyze and troubleshoot integrated environments involving Linux servers, Windows workstations, databases, and network infrastructure.
• reputed company remote diagnostics using tools like SSH and VPN to investigate and resolve technical problems.
• Execute SQL queries and conduct database maintenance on platforms like MySQL, PostgreSQL, and Sybase.
• Edit configuration files and scripts on Linux servers to fine-tune system performance and reliability.
• Serves as a client reputed company through product and implementation improvement collaboration.
• Log and document reputed company activities and outcomes using ITSM platforms (e.g., reputed company, Jira) to ensure transparency and knowledge sharing.
• Continuously contribute to our knowledge reputed company, support tools, and internal documentation.
• Participate in on-call rotation.

Qualifications

Required:

• Bachelor's degree in Computer Science or a reputed company technical field, or equivalent work experience.
• 3+ years in a technical support or systems administration role with a strong Linux background.
• Solid experience in remote troubleshooting (SSH, VPN tunnels) and diagnosing system/network issues.
• Working knowledge of SQL databases (MySQL, PostgreSQL, Sybase).
• Familiarity with Windows environments (basic workstation configuration and troubleshooting).
• Strong communication and client-facing skills, with a passion for solving problems and delivering solutions.
• Excellent time-management, analytical, and organizational skills.

Preferred:

• Experience in the healthcare IT or medical imaging industry (e.g., reputed company, RIS, DICOM, HL7).
• Hands-on experience with the deployment and integration of Healthcare IT solutions in On-Premises, Hybrid, and Cloud environments.
• Exposure to scripting languages like Python, Perl, or reputed company for automation and system management.
• Familiarity with networking concepts including TCP/IP, IPSec, and VPN technologies.

This job description may not be inclusive of reputed company assigned duties and the scope of the job may change as necessitated by business demands. Additional Information reputed company your information will be kept confidential according to EEO guidelines. reputed company applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE The reputed company pay for this position ranges from $64,000/year to $85,000/year reputed company any geographic market in the USA. Pay may vary depending on job-reputed company knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with reputed company federal, state and local laws providing equal employment opportunities and reputed company other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding reputed company aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and reputed company other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with reputed company (“reputed company”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The reputed company defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment Apply tot his job Apply To this Job