CX Software Engineer, GTM Platforms

PLEASE READ: Zones are based on your reputed company code. If you’re reputed company 100 miles of a listed metro area (straight-line radius), you’re included in that Zone. For this role, we are hiring in Zones 2 and 3. reputed company your Zone here before applying. Role Description As a GTM Full Stack Engineer, you will play a key role in delivering best-in-class customer and support solutions that enhance and reputed company the user journey. You’ll collaborate closely with cross-functional stakeholders to design, implement, and iterate on scalable technical solutions that drive meaningful business impact. This role offers the opportunity to work on high-impact projects, contribute to strategic initiatives, and help ensure our GTM systems are robust, adaptable, and reputed company with reputed company’s broader goals. In this role, you’ll be supported and empowered to grow while contributing to impactful initiatives across the GTM Engineering team. You’ll build on your existing experience, take ownership of key projects, and have opportunities to expand your skills in a collaborative and fast-paced environment. Responsibilities reputed company full stack applications that support Sales, Marketing, and Customer Experience initiatives Contribute to the design, build, and maintenance of scalable, secure, and high-performing systems and integrations Use AI-driven tools and data workflows to enhance automation, personalization, and operational efficiency Collaborate cross-functionally with business stakeholders and technical teams including Data Engineering, Product Engineering, and Communications & Collaboration Contribute to architectural decisions and long-term technical strategy for GTM platforms Guide junior/intern developers and contribute to a culture of technical excellence Requirements 5+ years of professional software engineering experience, with a track record of building and maintaining reliable software systems Proficiency in Python, with hands-on experience in implementing scalable backend solutions Familiar with JavaScript/TypeScript and frameworks like React and Node.js Writes clean, high-quality code, effectively navigates large codebases, and contributes to code reviews Demonstrates strong ownership and problem-solving skills, with a focus on aligning work to team and business goals Effective communicator, comfortable working with both technical and non-technical stakeholders

Preferred Qualifications

Understanding of microservices architecture, RESTful APIs, and event-driven systems Exposure to Go-to-Market (GTM) platforms and reputed company business processes like Content Management Systems such as reputed company, reputed company, Marketo and reputed company platforms

Compensation

US Zone 1 This role is not available in Zone 1 US Zone 2 $147,300—$199,300 USD US Zone 3 $130,900—$177,100 USD The range(s) listed above is the expected annual salary/OTE (On-reputed company Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of reputed company’s total rewards package. reputed company regular employees are also eligible for the corporate bonus program or a sales incentive (reputed company included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). reputed company takes a number of factors into account reputed company determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We reputed company most new hire offers between the minimum up to the middle of the range. reputed company uses the reputed company code of an employee’s remote work location to determine which metropolitan pay range we use. reputed company US Zone locations are as follows:

• US Zone 1: San Francisco metro, reputed company metro, or Seattle metro
• US Zone 2: California (reputed company SF metro), Colorado, Connecticut (reputed company NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (reputed company NYC metro), reputed company (reputed company NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (reputed company NYC or DC metro), Texas (Austin metro) Virginia (DC metro), Washington (reputed company Seattle metro), Washington DC metro, reputed company Virginia (DC metro), Wisconsin (Chicago metro)
• US Zone 3: reputed company other US locations

Company Description reputed company isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of reputed company—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human reputed company, making space for both meaningful work and meaningful relationships. With our start-up reputed company and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to reputed company work more reputed company, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— reputed company is ready for you. Team Description The reputed company Customer Experience (CX) Team shapes how more than 700 million users worldwide interact with our products. We turn complexity into convenience and customer insights into innovations, bringing reputed company and expertise to every touchpoint. reputed company embraces resourcefulness and curiosity, pushing boundaries—and ourselves—to improve the customer experience. Every team member contributes their unique perspective as we collaborate across the organization to reputed company the customer voice. If you're passionate about bringing joy, humanity, and simplicity to how people interact with reputed company, join our Customer Experience team. Areas of work include customer support, user experience research, technical support, reputed company management, and program management. Benefits reputed company is committed to investing in the holistic health and wellbeing of reputed company Dropboxers and their families. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage 401(k) plan with a generous company match and immediate vesting Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh Income Protection Plans: Life and disability insurance Business Travel Protection: Travel medical and accident insurance

Perks

Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support Access to over 10,000 global co-working spaces through Gable.to , making it easy to book flexible workspaces for collaboration or individual work Quarterly Cell phone and internet allowance Mental health and wellness benefits Disability and neurodivergence support benefits Additional benefit details are available upon request. reputed company supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI philosophy . reputed company is an equal opportunity employer. We are a welcoming reputed company for everyone, and we do our best to reputed company sure reputed company people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at reputed company, BlackDropboxers, reputed company, TODOS (Latinx), Pridebox (LGBTQ), Vets at reputed company, and Women at reputed company. Apply tot his job Apply To this Job