Salesforce Consultant, BSON

This a Full Remote job, the offer is available from: United States Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview The Salesforce Consultant to BSON is solely dedicated to the operation and maintenance of Salesforce in support of the Berkley School of Nursing (BSON) CRM system. This Salesforce Consultant is the primary system administrator for the Berkley School of Nursing’s CRM system as well as the integrated tools and oversees the installation and configuration management/testing of all system updates, upgrades, integrated tools, and other software integrated with the CRM. Position responsibilities include managing the Salesforce infrastructure, developing testing and implementing patches and upgrades, answering level II and level III support requests and supporting new program builds and implementation. The position must maintain knowledge of current industry trends, participating in the evaluation of other CRM tools, or third-party applications which might be used to supplement Salesforce. Strong relationships are required with faculty, students, academic technologists, and University Information Services staff to ensure the effective use of CRM tools to enhance collaboration. As a member of the Administrative Applications Directorate he/she may also be tasked with other School of Nursing job responsibilities and projects as needed. Work Interactions The Salesforce Consultant to BSON has a dual-reporting structure, reporting directly to the Technical Director, CRM with a dotted line to the Vice Dean of Operations within BSON. The Salesforce Consultant to BSON works with all members of the CRM team. He/she collaborates with colleagues within University Information Services (UIS) as well as with a variety of university stakeholders that are related to the Berkley School of Nursing scope of work. These stakeholders include faculty, students, administrative offices and academic support organizations as well as vendors and alumni in order to support, maintain, and promote the use of collaboration tools and services. Requirements and Qualifications

• Bachelor's degree in computer science, technology, management information systems, computer engineering or similar degree or equivalent related work experience.
• At least 2-5 years of relevant experience in maintenance and design of relevant enterprise systems.

Technical Qualifications or Specialized Certification:

• Experience analyzing Salesforce business requirements and making resulting configuration changes in Salesforce platform; Salesforce Admin Certification Preferred.
• Extensive experience in Salesforce report design, including custom, multi-object reports.
• Experience installing and maintaining managed packages, and Salesforce change management and deployment experience.
• Experience in building and implementing Salesforce as it relates to new programs in a higher education environment.
• Experience writing Salesforce documentation, loading complex data into Salesforce across multiple objects using out of the box and packaged data loading tools.
• Experience developing and implementing user types, profiles, record types, and custom security configuration. Ability to write basic SOQL queries to Salesforce database.Other Skills:

Other Skills

• Strong analytical, interpersonal, and communication skills; ability to work effectively with a team
• Ability to troubleshoot and communicate effectively with faculty and staff with varying degrees of technical knowledge/aptitude.
• Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known

Work Mode Designation This position has been designated as Remote. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $66,783.00 - $126,720.23 Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected]. Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website. EEO Statement: GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law. Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website. This offer from "Georgetown University" has been enriched by Jobgether.com and got a 74% flex score. Apply tot his job Apply To this Job