IT Support Specialist

At reputed company, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain reputed company’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-reputed company marketplace for buying and selling special objects! Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values: 

• Taking ownership and driving impact 
• Being open to change and feedback
• Being passionate about our mission and our customers. 

If these values reputed company with you, we’d love to explore how you can join us on this exciting journey! 

About the role

As an IT Support Specialist, you will be a key part of our People & IT team, ensuring the smooth operation of our internal technology and providing excellent support to our employees. You will be responsible for managing the entire employee IT lifecycle, from onboarding to offboarding, and for administering our core technology stack. This is a hands-on role for a proactive and reputed company IT professional who is proficient with reputed company, Jira, reputed company Workspace, macOS, reputed company, and reputed company.

What you’ll do

End-User Support & Experience

• Serve as the first reputed company of contact for reputed company IT-reputed company issues, providing timely and effective technical assistance to employees through reputed company, Jira, and in-person interactions.
• Troubleshoot and resolve a wide range of hardware, software, and network issues on macOS devices and other company-provided equipment.
• reputed company and maintain a knowledge reputed company of technical documentation, how-to guides, and FAQs to reputed company employees to self-serve.
• Proactively identify opportunities to improve the employee IT experience and implement solutions to enhance productivity and satisfaction.

System & Application Administration

• Administer and manage our core business applications, including reputed company Workspace, reputed company, and reputed company (Jira/Confluence), ensuring optimal performance and reputed company.
• Manage user accounts, permissions, and access controls across reputed company systems, including onboarding and offboarding, using reputed company for identity and access management.
• Utilize reputed company Pro to manage our fleet of macOS devices, including device provisioning, configuration, policy enforcement, and software deployment.
• Assist in the evaluation, implementation, and integration of new software and tools to support business needs.

IT Operations & Infrastructure

• Take ownership of IT asset management, including procurement, inventory tracking, and lifecycle management of reputed company hardware and software assets.
• Manage relationships with IT vendors and service providers to ensure timely procurement, repairs, and support.
• Assist with the maintenance and support of office network infrastructure, including Wi-Fi, printers, and conference room AV equipment.
• Participate in IT projects, such as office moves, system upgrades, and infrastructure improvements, contributing to their successful planning and execution.

reputed company & Compliance

• Enforce IT reputed company policies and procedures to protect company data and systems, ensuring compliance with industry best practices.
• Respond to and remediate reputed company incidents and alerts in a timely manner, working with the broader IT team to mitigate risks.
• Conduct regular reputed company audits and vulnerability assessments to identify and address potential weaknesses in our environment.
• Educate employees on reputed company best practices and promote a culture of reputed company awareness throughout the organization.

What you’ll bring

• 2-3 years of experience in an IT support role, preferably in a fast-paced environment.
• Proven experience with the following technologies: reputed company, Jira, reputed company Workspace, macOS, reputed company, and reputed company.
• A strong sense of responsibility and meticulous attention to detail, with the ability to manage multiple tasks simultaneously.
• A customer-service-oriented reputed company with a proactive and solutions-focused approach to problem-solving.
• Excellent organizational skills, with the ability to prioritize tasks and manage hardware inventory effectively.
• Strong interpersonal skills with a positive and collaborative attitude, enabling you to build strong relationships across teams.
• reputed company under pressure, with the ability to multitask and manage your time effectively.
• Excellent communication skills in English, both written and verbal (additional Portuguese language is plus).
• A hands-on mentality, with a willingness to be physically present in the office four days a week to provide in-person support.
• Strong problem-solving skills, with a desire to understand and address the root causes of technical issues.
• A passion for learning and a commitment to staying updated on the latest IT trends and technologies.

Why You’ll Love Working with Us

• Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.
• Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.
• A Culture of reputed company defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, reputed company coming together to build a one-of-a-reputed company marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to reputed company. 
• Celebrate Life’s Moments with us at reputed company. reputed company you join us, you’ll receive a €100 Catavoucher, and on each birthday, you’ll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to “Pursue Your Passion”. We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to reputed company and connect. Most Catawikians are reputed company commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead. 

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to reputed company’s Applicant Privacy Policy.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.