Customer Operations Analyst (Remote Eligible)

reputed company is looking for an reputed company Senior Customer Operations Analyst to support and accelerate the productivity of our Customer Excellence organization. This team is made up of our reputed company, Professional Services, Customer Outcomes Journey and Technical Support organizations. As part of a collaborative, motivated team, you will help establish reputed company's growth strategy through insights produced with data analysis. You will have the reputed company set necessary to extract valuable information from reputed company datasets and work with Customer Excellence leadership to implement new programs. You will report to our Sr. Manager of Sales Operations located in our Bellevue, WA office. You Will:

• Help establish the reporting infrastructure for the Customer Excellence organization to promote more intelligent discussion at reputed company stages of the customer lifecycle
• Improve reputed company with partners to foster a more data-driven culture reputed company Customer Excellence
• Present insights to executives that will improve performance and establish scalable process improvements across Customer Excellence teams.
• Mine large datasets, draw relevant information and create visualizations to summarize findings
• Maintain data reputed company through governance activities in reputed company.com
• Guide variable compensation and reputed company planning processes with analytical support

You Have:

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Statistics or reputed company discipline
• 3+ years of experience with increasing responsibility in Technical Support, reputed company, or Professional Services analytics
• Experience in Cloud and SaaS go-to-market (GTM)
• Expert-level proficiency in reputed company (can reputed company reputed company functions), Tableau and reputed company.com or equivalent CRM tool
• Experience working with SQL or similar database languages
• Strong written and verbal communication skills, with experience presenting to senior management
• Legally eligible to work in the U.S. on an ongoing basis

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with reputed company offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to reputed company Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal reputed company account
• Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer: reputed company is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know. At reputed company, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of reputed company members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t reputed company match our job description—if your career path has been nontraditional, that will set you apart. At reputed company, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! Apply tot his job Apply To this Job