Client Relationship Manager – Insurance Operations (Remote) in Des Moines, IA

Client Relationship Manager - Insurance Operations (Remote) - ReSource Pro - Des Moines, IA - work from home job Company: ReSource Pro Job description: Do you enjoy influencing a meaningful long-term relationship with top-tier clients? Does working strategically to collaborate with business partners across geographies, and business units to manage client operations excite you? ReSource Pro, a leading provider of business solutions to the insurance industry, is looking for a dynamic Client Relationship Manager - Insurance Operations to manage the overall client experience for large scale, top tier clients. From leading large, complex client engagements, serving as the main point of contact for client operations management, coaching our global service delivery teams on client interactions, to working with sales to identify areas to strategically grow accounts, this is high profile, customer-facing role that creates a trusted partner relationship with our clients and helps them move their business forward. This is a remote position that can work from anywhere in the United States. Because this role liaises with global teams, regular evening meetings are required. Responsibilities:

• Effectively utilize Project Management skills to manage concurrent efforts in service delivery – ensuring targets for timeline, quality and turn around are met.
• Provides credible process design consulting and procedure documentation across all types of Property Casualty and Employee Benefit Operations.
• Act as the primary point of contact in coordinating client communication, and support Business Development and/or Service Delivery in relevant client meetings and communications.
• Identify trends in service delivery to be proactive in client service delivery management.
• Develop and deliver both internal and external client Executive Level presentations as needed regarding ReSource Pro’s engagement and services.
• Incorporate Voice of the Client and feedback into improving the client experience and creating Action Plans for service improvements.
• Seek Win/Win solutions for service delivery which meets the best interest of client and ReSource Pro.
• Partners with sales in developing strategic account management plans and revenue growth opportunities.

Qualifications:

• Bachelor’s degree required, master's preferred
• 10 + years' experience in P&C and/or Employee Benefits insurance industry either in the MGA/RGA and/or carrier space
• 10+ years' in a customer facing role
• 5+ years' in an operational leadership role
• Experience in leading change management and planning cultural transformations
• Extremely high degree of professionalism with the ability to relate to professionals at all levels, from front line customer service to the C suite.
• Confident public speaking skills
• Ability to foster collaboration with multiple stakeholders across different countries, time zones, and business areas
• Escalation and conflict management skills

Benefits & Perks:

• Generous PTO plan with paid holidays + floating holidays
• 100% paid Employee Healthcare on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Organization-wide focus on growth and development
• Flexible work schedule

About ReSource Pro: ReSource Pro is an insurance-focused business solutions company that integrates people, processes, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 7100 employees globally, ReSource Pro provides business process management, strategic advisory services, management, and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +95% client retention rate for over a decade. Powered by JazzHR Client Relationship Manager - Insurance Operations (Remote) - ReSource Pro - Des Moines, IA - work from home job Expected salary: Location: Des Moines, IA Client Relationship Manager - Insurance Operations (Remote) - ReSource Pro - Des Moines, IA - work from home job Job date: Wed, 16 Aug 2023 03:05:25 GMT Apply for the job now! Client Relationship Manager - Insurance Operations (Remote) - ReSource Pro - Des Moines, IA - work from home job Apply tot his job Apply To this Job