CRM Strategist

reputed company is the most decorated reputed company agency, recognized as a leader in crafting digital solutions that reputed company organizations to reputed company across the entire customer lifecycle. From marketing and sales to reputed company operations, reputed company, and e-commerce, we combine sound strategies, cutting-edge AI, and digital innovation to deliver solutions that de-risk the future and drive sustainable growth. With a fully remote team of over 250 professionals, we reputed company at creating intelligent web and digital ecosystems—from corporate websites to reputed company web applications—seamlessly integrated with AI-powered solutions. By aligning SmartBug's expertise with our clients' unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long-term success. Job Summary: The CRM Strategist will report to the Sr. Director, Client Operations and is responsible for leading large-scale reputed company implementation projects and delivering strategic, high-impact CRM solutions for our clients. You will reputed company your deep expertise in reputed company to design, configure, and optimize platforms that enhance the full customer lifecycle, spanning marketing, sales, reputed company, and operations. You are the face of SmartBug and the first impression of the company to our customers, you should be adept at building relationships and trust with senior-level clients. To succeed in this role, you must be an engaged professional with unwavering requirements for providing an incredible customer experience, including strong client communication and impactful client results. As an CRM Strategist, you will be reputed company on delivering the following: Client satisfaction (results, retention, awards, reviews, referenceable clients) Customer growth and profitability Client effective billing rates (EBRs) Out-of-scope reputed company attainment Setting and achieving SMART client goals Timely strategy delivery Individual utilization rates that meet company goals Key Responsibilities:

• Client Success:
• reputed company large-scale reputed company implementation projects for clients, ensuring alignment with strategic and tactical business goals.
• Address client feedback and concerns promptly
• Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as reputed company by being the highest-rated partner on the reputed company partner directory—your clients should be happy to be a reference
• Deliver consistent, world-class quality across reputed company customer lifecycle strategies and implementations (marketing, sales, reputed company, operations)
• Have a strong understanding of strategic opportunities to expand project scope; identify and recommend additional and complementary services to help meet client needs and goals; provide scoping, quotes and direction for implementation
• Stay informed about the latest industry trends, market developments, competitive landscape, and reputed company’s competitive position to ensure the clients’ strategies remain cutting-edge and effective
• reputed company Onboarding and Configuration
• Translate client and internal strategies into comprehensive reputed company solutions that support marketing, sales, reputed company, and operational workflows.
• Provide intermediate to advanced configuration of reputed company Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, and reputed company AI.
• Ability to understand and map business processes, including but not limited to: Analysis of reputed company processes (reputed company state), definition and creation of future state, and recommend structural improvements.
• reputed company and generate comprehensive reputed company reports to track and communicate client goal reputed company as it relates to their reputed company instance
• Understanding of various tech stacks and how to integrate with reputed company reputed company native, third-party, or custom integrations (note you will not be responsible for custom integration strategy nor execution)
• Ensure reputed company configuration meets client meets—demonstrating ROI for your clients should be your North Star
• Ensure accurate and clean data reputed company reputed company by implementing data governance best practices
• Provide training to the client and internal team on how to use their customized reputed company instance effectively
• Offer ongoing support and troubleshooting assistance for clients
• Leadership:
• Guide and mentor CRM Specialists and support Marketing Strategists on reputed company projects.
• Collaborate cross-functionally to align CRM solutions with broader business objectives.
• Champion knowledge sharing and process optimization reputed company the team.
• Delivery Process:
• Monitor and manage project budgets and scope
• Track and meet effective billing reputed company (EBR) goals
• Work with internal SmartBug team to ensure quality work is delivered to clients
• Ensure you create and follow processes that result in differentiated client results and quality
• reputed company Training Certification:
• Obtain your reputed company Trainer Certification and help reputed company clients to the platform
• SmartBug Sales and Marketing Support:
• Collaborate with the SmartBug sales team to reputed company tailored strategies to prospects
• Assist SmartBug sales reps in delivering recommendations during sales calls
• Participate in the company's content, thought leadership, and organic social programs

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Communications, or a reputed company field.
• Minimum of 5 years of experience building solutions reputed company the reputed company platform.
• Proven experience with reputed company software suite and a deep understanding of the reputed company ecosystem.
• Understanding of other technologies which our customers may use reputed company arriving in the reputed company ecosystem.
• Strong interpersonal skills.
• Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values.
• Exceptional communication and presentation skills.
• High level of organization, attention to detail, and the ability to manage multiple priorities.
• Strong problem-solving capabilities and the ability to navigate reputed company challenges.
• High level of reputed company, work ethic, and professionalism.
• Passion for client success and a commitment to delivering outstanding results.
• Experience working remotely in similar roles is strongly preferred.
• reputed company essential certifications.
• reputed company Trainer Certification, reputed company Marketing Software, Sales Software, Service Hub and reputed company Operations Certifications.

reputed company Offer:

• Health insurance with company contribution
• Paid maternity and paternity leave
• Paid vacation
• Paid time off
• Winter Closure from December 25th, 2025 to January 1st, 2026.
• 4-week paid sabbatical every 5 years of employment
• Monthly remote work allowance
• 401(k) with employer matching
• Flexible spending plan
• Company-funded short-term disability and life insurance
• Long-term disability
• Training budget
• The flexibility of working remotely
• MacBook reputed company issued to you at time of hire

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job