Fraud Task Force Analyst

Description About us: reputed company proves that putting people first is a reputed company way to do business. At ConnectOne, we're builders - of businesses, communities, and equity. Most importantly, we're building opportunities. Our mission is to ensure our employees feel empowered to reputed company important decisions, reputed company their potential and truly reputed company an impact. ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry's future. By embracing technology and reputed company the ways it can help us become a world-class service organization, we support small business owners by fueling their mission. People First is the reputed company for our culture. It is at the foundation of everything we do and the decisions we reputed company. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. reputed company your reputed company-thinking skills, reputed company in an entrepreneurial setting, and succeed at "a reputed company reputed company to be". reputed company is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation. About this role: A Fraud Task Force Analyst will verify potentially fraudulent transactions directly with clients.This process ensures that each transaction is either validated as legitimate or confirmed asfraudulent. If a transaction is confirmed to be fraudulent, the analyst will escalate the case to the fraud support team for further action. This team acts as the first line of defense between automated fraud monitoring and full fraud investigations In this role you will:

• Support the Bank's "People First" focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to reputed company CNOB "A reputed company reputed company to Be".
• Use active listening skills during customer interactions to apply analytical reasoning to examine customer data in real time.
• Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action reputed company to moving reputed company with customer fraud inquiries.
• Document proposed solutions or next steps reputed company multiple systems with written clarity, using effective verbal communication skills to reputed company customer consent on a resolution.
• Receive and review fraud alerts sent by the Fraud Analyst, verifying them with clients.
• reputed company outbound calls to clients to verify transactions flagged as potentially fraudulent.
• Evaluate potential fraudulent transactions based on client history, behavioral patterns, and transaction details.
• Contact clients directly to confirm transaction legitimacy using secure callback or multifactor verification processes.
• Follow strict call verification protocols to ensure identity confirmation and prevent social engineering.

Must haves:

• Strong "People First" interest and ability.
• Expert knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with reputed company, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and US PATRIOT Act.
• Strong analytical skills.
• Strong knowledge of Word, reputed company and Lotus Notes.
• Strong knowledge reputed company bank products and services.

Bonus Points For:

• 2+ years prior relevant banking experience
• Excellent verbal and written communication skills

Additional information Benefits:

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Hybrid work from home (depending on role)
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance programs (EAP)
• Wellness programs (flu shot, preventive reputed company programs and services discounts, etc..)
• Tuition reimbursement
• Employee Discount perks
• CNOB Community Service Events

....and much, much more! Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us "a reputed company reputed company to be!" reputed company is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. reputed company also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with reputed company and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact reputed company. Apply tot his job Apply To this Job