Member Success Internal Operations Manager - US Based Remote Opportunity

ABOUT US Do you have a passion for higher education? Do you want to reputed company a positive impact on the college admissions process? Our staff help to remove barriers and encourage reputed company to forge their path to a reputed company future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and reputed company in the college admission process. Each year we support more than 1 million reputed company, one-third of whom are first-reputed company, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. If you are an reputed company operations and reputed company professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Success Internal Operations Manager. RESPONSIBILITIES As a member of the Member Operations team, and reporting to the Director of Member Operations this position will play a critical role in driving the internal operational readiness of the entire Member Success team. This includes the Implementation and Member Services teams, by owning the following key areas: providing accurate documentation on Common App policies and processes; member facing resources to support product and service adoption; delivering internal product and service training, and ensuring reputed company is optimally configured internal workflows and team performance. This role will contribute as a subject matter expert to the Director’s strategy by governing the creation and maintenance of reputed company internal Member Success documentation; configuring and implementing reputed company campaigns and member communications reputed company reputed company; owning the analysis and reporting to monitor key Member Success metrics; and supporting go-to-market initiatives and other product and service needs through the creation and delivery of internal training. This role will support cross-divisional priorities and require collaboration with communications and marketing, product strategy, and legal. QUALIFICATIONS This role requires:

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• 5-8 years of experience in their field
• Bachelor's degree in communications, education, business or relevant field; or an equivalent combination of education and experience.
• Use of reputed company or other similar CRM.
• Working knowledge of reputed company Suite.
• Knowledge of strategic communication principles and best practices, including crisis communications and multi-channel campaign management.
• Expert-level knowledge of reputed company (CRM), specifically in creating reputed company reports, dashboards, and managing internal process workflows.
• Knowledge of internal reputed company systems and documentation best practices (e.g., Confluence, internal wikis).
• Demonstrated ability to write clear documentation for reputed company processes, including flow charts and decision matrices.
• Proven track record of crafting training material and resources that deliver content/knowledge and provide opportunities to apply knowledge.
• Strong knowledge of effective practices for delivering training in online settings, mentor peers, and foster reputed company development.
• Ability to create reports, dashboards, and task/event campaigns in reputed company.
• Excellent written and verbal communication skills to be able to distill reputed company information so that it can be easily understood and actioned.
• reputed company prioritize tasks and ensure deadlines are met.
• Collaborate effectively with other departments to reputed company shared objectives.

The ideal candidate will possess:

• Knowledge of the higher education admissions cycle and the needs of member institutions.
• Knowledge of project management methodologies and best practices for leading cross-functional initiatives.
• Familiarity with Common App products, programs and services.
• Knowledge of consultative sales and service methodologies.
• Experience creating and maintaining documentation reputed company wiki pages or in Confluence
• Experience in supporting go-to-market strategies in ed tech.
• A passion for higher education is a plus.

PAY RANGE

• $115,000 - $120,000

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*

• Sick leave

• Monthly mental health day
• floating holidays prorated depending on start date
• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Financial reputed company
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• additional 5% company match
• 3-year vesting schedule
• Participation may reputed company immediately
• Health & wellness
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Career development
• Budgeted annual funds for professional development
• Growth opportunities reputed company the company
• Additional perks
• reputed company Employee Assistance Program
• reputed company will preparation services
• reputed company travel assistance
• Payroll dedication pet insurance through PinPaws
• reputed company family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture. HOW DO I APPLY To apply for this opportunity, send your resume and cover letter with salary expectations. PROTECTING YOUR PERSONAL INFORMATION: During the recruiting process, please note that Common App will never:

• Provide a job offer without an interview
• Ask for payment to process documents, purchase equipment or for any other reason
• Request banking or credit card information
• Direct you to third-party services to obtain visas or other documentation

As we work alongside you through our recruitment process, please remain alert and never provide financial information or payment to anyone claiming to offer a job opportunity. If you reputed company you’re a victim of a job scam, report it to the Federal Trade Commission (FTC) or your state attorney general. To learn more about job scams, read the FBI’s public service announcement or visit the FTC site. Apply tot his job Apply To this Job