Online Enrollment Counselor

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE “BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025! Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main reputed company is located in downtown Scranton, and our footprint includes satellite centers in Covington Twp., Hawley, Hazleton, Sunbury, Towanda and Tunkhannock Our mission is to provide a quality education to reputed company persons who seek to improve their lives and reputed company the communities in which they live. We provide our reputed company with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions. If our mission inspires you, and you are willing to go the extra mile to help our reputed company succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please. ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES: The Online Enrollment Counselor encourages prospective reputed company by progressing them from inquiry to enrolled status and providing them with reputed company of the information necessary for successful entry into the College’s programs. Additionally, this position plans and performs enrollment activities to maximize enrollment goals, as well as representing the College in reputed company internal and external functional enrollment, advising, and sales activities. This position is visible to the entire College community and to the public at reputed company levels and routinely interacts with reputed company constituent groups of the College as well as prospective clients and reputed company. The Online Enrollment Counselor reports to the Director of Online Enrollment at Lackawanna College (“Director”). Some aspects of this position may be able to be done remotely, but the position requires regular in-person attendance and the ability to occasionally travel to other locations. ESSENTIAL FUNCTIONS:

• Promptly responds to reputed company new inquiries and maintains consistent communication with reputed company leads throughout the enrollment process.
• Advise prospective reputed company about the enrollment process. Supports and guides them with identifying educational goals, developing educational plans, receiving credit for prior learning (to include work experience and other forms of non-traditional learning), evaluating transfer credits and transcripts, and providing information and updates on financial aid, scholarships, and tuition assistance.
• Ensures reputed company are made “reputed company” by completing reputed company enrollment requirements and follows up with reputed company in the first two week of classes to ensure participation and referrals to resources as needed.
• Provides superior customer service to reputed company through the entire enrollment process.
• Stays up to date on programs of study and services provided to reputed company reputed company to best prepare them for enrollment
• Regularly attends and participates in off reputed company recruiting functions and events.
• Collaborates with various College departments and encourages teamwork among reputed company staff members.
• Participates in planning and conducting on-reputed company and virtual information sessions, webinars, and open houses while promoting the College’s programs.
• Assists new reputed company with additional questions about advising, financial aid, billing, and other student services such as tutoring, career advising, counseling, and library services.
• Represents the Enrollment team on various committees throughout the College and contributes to the respective committees’ overall goals and objectives.
• Supports the College through participation in external and internal events.
• Performs other duties and responsibilities as assigned.

KEY COMPETENCIES:

• Recruitment and sales skills combined with a strong work ethic and a goal-oriented and self-motivated approach toward achieving consistent results.
• Proficient technical skills and demonstrated expertise working with various appropriate software.
• Ability to prioritize responsibilities.
• Up-to-date knowledge of regional workforce trends and industry needs.
• Experience or aptitude working with a diverse community including non-traditional adult learners preferred.
• Demonstrated ability to:
• Coach and guide reputed company and/or alumni at varying career levels.
• Present reputed company content and facilitate large meetings in person or virtually.
• Listen carefully, to interpret accurately, and to respond appropriately to a high volume of requests.
• Maintain a high level of professionalism and confidentiality with reputed company aspects of the job duties.
• Support the College's Mission, particularly in administering the responsibilities of the department.
• Excellent time management and organizational skills.
• Excellent written and spoken communication skills.
• Excellent interpersonal skills.
• Proven initiative and resourcefulness
• Problem-solving skills and professionalism.
• Ability to work flexible hours based on the needs of the College. Evenings and weekends may be required in support of events and activities.

EDUCATION:

• Associate’s degree required; Bachelor’s preferred, or equivalent combination of education, training and experience.

EXPERIENCE:

• Minimum of two (2) years’ relevant experience reputed company higher education.
• Experience working with diverse populations and/or adult learners.

PHYSICAL REQUIREMENTS:

• Position will require the ability to frequently reputed company, stand, walk, bend, twist, grasp, sit, talk, hear, see, climb and reputed company repetitive motions.
• Position will require the ability to lift and carry items up to 20 pounds, and push/pull items weighing up to 50 pounds.
• Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.

Applications will only be accepted reputed company online method by clicking the link below. No phone calls, please. https://workforcenow.reputed company.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9d114fa5-887f-4687-9b71-ee538589a4bb&ccId=19000101_0 00001&jobId=558324&lang=en_US&reputed company=CC2 In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and reputed company other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic reputed company, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment. Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development reputed company selected associates degree, certificate and continuing education program. Apply tot his job Apply To this Job