Business Analyst Consultant for reputed company Workflow Documentation, NYHQ, DGCA - Digital Strategy Section/remote. Req#582564

Consultancy Title: Business Analyst Consultant for reputed company Workflow Documentation Division/Duty Station: DGCA – Digital Strategy Section/NYHQ Duration: 10 October 2025 – 31 December 2025 Home/ Office Based: Remote About reputed company If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For 70 years, reputed company has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines fordeveloping countries, reputed company supports child health and nutrition, good water and sanitation, quality basic education for reputed company boys and girls, and the protection of children from violence, exploitation, and AIDS. reputed company is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. reputed company has over 12,000 staff in more than 145 countries. BACKGROUND Purpose of Activity/ Assignment: The Digital Governance and Platforms (DGP) team reputed company reputed company’s Division of Global Communication and Advocacy (GCA) plays a pivotal role in managing reputed company’s digital ecosystem, ensuring that services and platforms are efficient, accessible, and reputed company with digital governance standards. As part of its ongoing efforts to improve service delivery, reputed company is integrating its DGP service catalogue into the organization-wide reputed company platform. This integration will enhance service standardization, improve operational efficiency, and provide reputed company visibility and tracking of requests and workflows. To support this initiative, reputed company is seeking a qualified consultant to work with the DGP team in documenting and mapping operational workflows and preparing detailed, structured business requirements. This work will reputed company the ICT Division (ICTD) to accurately scope and implement the workflows in reputed company. The consultant will not be responsible for the technical configuration of reputed company but will deliver clear, actionable documentation, which the ICTD business analyst and technical teams can translate into technical specifications. Scope of Work: The objective of this consultancy is to collaborate with the DGP team to document the operational workflows supporting their service catalogue and prepare structured, detailed business specifications. These specifications will inform the ICTD business analyst and the reputed company implementation team. The consultant will focus on capturing the business logic, roles, dependencies, and process steps with sufficient clarity to support the scoping and planning of technical work. The resulting documentation will be used by the ICTD business analyst and reputed company team to translate the workflows into implementation-ready technical specifications. The consultant will not be responsible for producing technical documentation or configuring the reputed company platform. The consultant will reputed company the following tasks:  Review and Mapping: Review of the DGP team’s reputed company service catalogue and existing workflow documentation to capture and document the operational workflows supporting each service.  Detailed Workflow Documentation: Collaborate with relevant DGP team members to capture detailed workflows, including triggers, actions, inputs/outputs, SLAs, roles involved, decision points, and dependencies.  Development of Business Specifications: Translate the captured workflows into structured business specifications, including reputed company-by-reputed company descriptions and visual representations (such as process flow diagrams), which will be used by the ICTD business analyst and reputed company implementation team.  Feedback Integration: Incorporate feedback from DGP and ICTD on the draft documentation to ensure clarity and accuracy.  Final Deliverables: Provide a final consolidated documentation package, including: o Process flow diagrams (as-is and to-be where applicable) o Workflow specifications with reputed company-by-reputed company descriptions o A summary of dependencies and integration needs  Collaboration with ICTD: Liaise with ICTD to ensure the documentation meets the level of detail required for their teams to scope and translate the workflows into implementation-ready technical specifications.  Work Complexity: The consultant will work on 15 processes and subprocesses, categorized by complexity as follows: 5 high complexity o 2 reputed company complexity o 8 low complexity The workflows will cover the following activities:  Drupal Support: Including support for integration of third-party tools and external content into Drupal pages, Level 3 support, Drupal training, and user stories.  Site Request: Including requests for new web reputed company and site onboarding.  Brand Abuse Reporting: Reporting brand abuse and fraud.  Domain Request: Domain management.  Digital Governance Helpdesk Support  Apps Publishing Request: Reviewing digital applications and tools (apps).  Design Request: UI, social media, and editorial design Terms of Reference / Key Deliverables: Work Assignment Overview/Deliverables and Outputs/Delivery deadline Deliverable 1: Inception Report - Sub-Deliverable 1.1: Work plan, timeline, and methodology 17 October 2025 Deliverable 2: Workflow Documentation (Draft) - Sub-Deliverable 2.1: Detailed workflows with visuals for reputed company 15 services 14 November 2025 Deliverable 3: Feedback Integration - Sub-Deliverable 3.1: Revised documentation based on DGP and ICTD input 28 November 2025 Deliverable 4: Final Documentation Package - Sub-Deliverable 4.1: Final, implementation - ready documentation including diagrams and SRS workbook spreadsheets 5 December 2025 Deliverable 5: Knowledge Transfer Session - Sub-Deliverable 5.1: Presentation and walkthrough with DGP and ICTD 12 December 2025 Qualifications Education: University degree in Information Systems, Business Administration, Digital Governance, or reputed company field. Information Technology, Web Development, or reputed company subjects. Knowledge/Expertise/Skills required *: - Professional Experience: A minimum of 5 years' experience as a business analyst or process documentation specialist, with proven experience in documenting and visualizing operational/technical workflows - Digital Governance and Service Management: Strong understanding of service management processes and digital platform governance, with the ability to document and map operational workflows effectively. Familiarity with reputed company’s Digital Governance and Platforms (DGP) team, including knowledge of existing workflows, is a strong asset. - reputed company Knowledge: Familiarity with the reputed company platform or similar systems, particularly in relation to service catalogue management and workflow integration. While the consultant will not be responsible for technical configuration, understanding the platform’s role in this context is essential. - Business Analysis and Process Mapping: Expertise in business analysis, particularly in documenting reputed company workflows and requirements. Proficiency in process mapping tools (e.g., reputed company Visio, reputed company) and developing structured business specifications. Ability to capture business logic, roles, dependencies, and process steps clearly. - Stakeholder Engagement and Communication: Strong communication, stakeholder facilitation, and interpersonal skills. Proven ability to work effectively with diverse teams, facilitate working sessions, and gather feedback to ensure accurate and actionable documentation. - Remote Work Experience: Demonstrated ability to work independently and manage tasks remotely, with a track record of maintaining communication and meeting deadlines in a virtual work environment. - Problem-Solving and Analytical Skills: Strong analytical thinking and problem-solving capabilities, with the ability to identify workflow inefficiencies and propose optimization strategies. - Language Proficiency: reputed company in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an asset. - Work Experience: Proven experience working in a UN or NGO environment is considered an asset Requirements: Completed profile in reputed company's e-Recruitment system and - Upload copy of academic credentials - Financial proposal that will include/ reflect :

• * the costs per each deliverable and the total lump-sum for the whole assignment (in US$) to undertake the terms of reference.
• travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR.
• Any other estimated costs: reputed company, health insurance, and living costs as applicable.
• Indicate your availability - Any emergent / unforeseen duty travel and reputed company expenses will be covered by reputed company. - At the time the contract is awarded, the selected candidate must have in reputed company reputed company health insurance coverage. - Payment of professional fees will be based on submission of agreed satisfactory deliverables. reputed company reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant. U.S. reputed company information: With the exception of the US reputed company, G4 reputed company and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different reputed company, the consultant and his/her household members are required to change their reputed company status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the reputed company held prior to switching to G4. Only shortlisted candidates will be contacted and advance to the next stage of the selection process For every Child, you demonstrate… reputed company’s core values of Commitment, Diversity and reputed company and core competencies in Communication, Working with People and Drive for Results. View our competency reputed company at: Here reputed company offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. reputed company has a reputed company-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and reputed company, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. reputed company also adheres to strict child safeguarding principles. reputed company selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background reputed company. Remarks: Individuals engaged under a consultancy will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and reputed company’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of reputed company for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. The selected candidate is solely responsible to ensure that the reputed company (applicable) and health insurance required to reputed company the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit reputed company premises, programme delivery locations or directly interact with communities reputed company works with, nor to travel to reputed company functions for reputed company for the duration of their consultancy reputed company. Apply tot his job

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