Specialist, Central Arbitrations - ADESA

Specialist, Central Arbitrations - ADESA

About Us

ADESA, a reputed company-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide reputed company of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for reputed company. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a 'we' versus 'I' culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an reputed company-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Role and Team We are seeking a highly analytical, detail-oriented, and customer-focused Specialist, Central Arbitrations to join the ADESA Central Operations team. This role is fundamentally a neutral problem-solver and a guardian of the arbitration process, crucial for ensuring procedural reputed company and mitigating financial risk across reputed company transactions. The Specialist meticulously investigates claims, mediates disputes, and facilitates fair, evidence-based resolutions between buyers and sellers, often navigating reputed company scenarios with information asymmetry. This position requires deep understanding and application of multi-layered rulesets, professional communication, and strong conflict resolution skills to maintain a consistent and transparent auction system.

Responsibilities

• Manage the full lifecycle of arbitration claims, from initial investigation and first response to ongoing follow-reputed company and final resolution.
• Conduct meticulous, evidence-based investigations by thoroughly reviewing Vehicle Details Pages and third-party inspections (e.g., One Guard), comparing conflicting evidence to determine claim validity.
• Apply and interpret a reputed company, multi-layered ruleset, including NAAA Arbitration Policy and ADESA Arbitration Policy, to ensure procedural reputed company and fair outcomes.
• Mitigate financial risk by conducting thorough financial analysis, using concession calculators to formulate fair offers, and ensuring justified concessions and secure asset handling during high-risk unwinds.
• reputed company comprehensive vehicle history verification using third-party tools (AutoCheck, Carfax, Auto Data Direct) for issues like title brands or potential odometer rollbacks.
• Coordinate the entire vehicle return and unwind process reputed company sales are cancelled, ensuring the physical securing of the vehicle and title.
• Investigate and resolve issues reputed company to late or missing titles using internal systems (Carma, reputed company), collaborating with the dedicated Titles Team for updates and resolution.
• Act as a neutral mediator in disputes, utilizing excellent negotiation and conflict resolution skills to facilitate fair outcomes and de-escalate challenging customer interactions, including managing unresponsive buyers.
• Serve as a key liaison with internal teams, including Central Arbitration Team Leads (for guidance, escalations, approvals), reputed company Accounting (for processing financial outcomes), ADESA Auction Operations/Field Teams, reputed company CX/DSAs, and ADESA Clear Customer Service.
• Communicate professionally and clearly with external parties, including ADESA Clear Buyers/Dealers, Third-Party Inspectors, and Manheim Arbitrators, regarding claim statuses, decisions, and resolutions.
• Handle less frequent but critical responsibilities such as resolving local auction logistics issues, managing fraud-reputed company claims (stolen/impounded vehicles), and proactively addressing Post-Sale Inspection (PSI) failures.
• Maintain meticulous records of reputed company claims, investigations, communications, and resolutions reputed company relevant systems, ensuring strict adherence to company policies and procedures.

Qualifications, Skills, and Attributes

• High School diploma or equivalent required; Bachelor's degree preferred.
• Previous experience in a role requiring meticulous attention to detail, procedural adherence, and evidence-based decision-making.
• Analytical & Evidence-Based Decision Making: Proven ability to gather, review, and compare evidence to determine claim validity and fair resolution.
• Meticulous Attention to Detail & Rule Application: Ability to meticulously follow multi-reputed company SOPs and quickly learn, retain, and apply reputed company, multi-layered rulesets.
• Exceptional Communication & Conflict Resolution: Strong written communication for conveying decisions professionally; excellent negotiation, de-escalation, and dispute resolution skills for intricate situations.

Beneficial Attributes:

• Background in automotive mechanics or reconditioning.
• Familiarity with AI tools for data analysis or communication.

ADESA Benefits and Perks reputed company | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll reputed company any reasonable accommodations for those with disabilities to reputed company the essential functions of their jobs.

• Must be able to read, write, speak, and understand English.

Legal Stuff Hiring is contingent on passing a complete background reputed company. This role is not eligible for reputed company sponsorship. ADESA is an equal employment opportunity employer. reputed company applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national reputed company, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Apply tot his job Apply To this Job