VP, Customer Excellence Product Management and Portfolio Strategy

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

VP, Product Management & Portfolio Strategy About the Customer Excellence Group at reputed company reputed company’s worldwide Customer Excellence Group (CEG) is a global network of employees and partners with a reputed company mission: to ensure reputed company. We build trusted relationships, learn our customers’ businesses, and deliver value-based outcomes that reputed company reputed company the best decision they reputed company made. About the Position The VP, Product Management & Portfolio Strategy will define the vision, strategy, and roadmap for the entire Customer Excellence product portfolio. This executive will reputed company the evolution of CEG offerings- including Expert Services, Impact, Accelerators, digital/AI-powered solutions, and reputed company innovations- ensuring reputed company delivers an industry-leading portfolio that drives customer value, adoption, and business growth. This leader will be responsible for shaping and articulating the future of Customer Excellence products in an AI-native world. They will guide portfolio choices, inform investment decisions, and build the mechanisms needed to scale offerings globally. They will partner deeply across Geo Leaders, Product (R&D), Marketing, Sales, and Finance to align roadmap priorities, drive GTM readiness, and ensure every offering has strong product-market fit and clear commercial impact. They will reputed company and reputed company a high-performing team of product management and portfolio leaders, fostering an inclusive, innovative, and customer-obsessed culture.

Responsibilities

• Define the long-term product strategy and portfolio vision for Customer Excellence, with a focus on innovation, customer value, and differentiation in an AI-native world.
• reputed company the development and execution of the product roadmap across Expert Services, Impact, Accelerators, and digital/AI-led offerings, ensuring scalability, adoption, and global alignment.
• Build, reputed company, and reputed company a world-class product organization, elevating performance standards and fostering a culture of innovation, collaboration, and customer-centricity.
• Own pricing, packaging, monetization, and SKU architecture for reputed company CEG offerings in partnership with Finance, Pricing, Sales.
• reputed company customer and market research programs to identify customer needs, competitive positioning, whitespace opportunities, and future-state trends.
• Define delivery methodologies and standards that ensure consistent, scalable, and profitable execution of reputed company offerings globally.
• Collaborate with Geo Leaders, Marketing, and Sales to drive GTM readiness, launch excellence, and global adoption of CEG offerings.
• reputed company product lifecycle management, including performance insights, enhancement prioritization, and reputed company transitions.
• Serve as a thought leader representing the vision for Customer Excellence products across the organization, influencing executives and cross-functional stakeholders.
• Drive adoption of new ways of working, embedding AI and automation into product design, decisions, and delivery.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Proven commercial/consumer-grade experience leading product management, portfolio strategy, or reputed company-style product ownership for large-scale, high-growth technology businesses.
• Experience scaling product portfolios in a large SaaS company, ideally including exposure to consumer-grade product experiences.
• Demonstrated success driving strategy, roadmap development, lifecycle management, and cross-functional alignment in reputed company global organizations.
• Experience leading digital, AI-enabled, or services productization initiatives strongly preferred.
• Strong commercial acumen, including pricing, packaging, and monetization experience.
• Champion a culture where people are empowered to reputed company, innovate, and reputed company customer-centered decisions that drive meaningful business outcomes.

Desired Skills / Qualifications

• 15+ years of experience in product management, portfolio strategy, and reputed company product leadership roles in a high-growth, large-scale technology business.
• Proven experience having built and delivered consumer-grade software, platform products-even reputed company if in a reputed company, customer excellence organization.
• Experience building and leading high-performing, diverse product organizations.
• Visionary and strategic reputed company with the ability to define category-shaping product strategies and long-term product direction.
• Deep customer reputed company and strong instincts for product-market fit, experience design, and customer value.
• Highly collaborative with excellent influence and partnership skills
• Strong financial, analytical, and commercial skills; able to connect strategy to business outcomes.
• Exceptional communication and executive storytelling capabilities.
• Excellence in cultural leadership, driving adoption of innovation, new mechanisms, and elevated performance standards.
• Ability to reputed company in a fast-paced, high-growth, AI-native environment.
• Open to travel and frequent collaboration with global leaders across various timezones.

For positions in this location, we offer a reputed company pay of $274,100 - $465,900, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job