Experienced IT Support Specialist for Disney Vacation Club – Remote Work Opportunity with Competitive Salary and Benefits
About the Role and Team Are you passionate about delivering exceptional IT support and passionate about the Disney brand? Do you have a knack for troubleshooting complex technical issues and a drive to continuously improve processes? If so, we invite you to join our dynamic team as an IT Support Specialist for Disney Vacation Club. As a key member of our remote team, you will play a vital role in ensuring the smooth operation of our virtual and physical workspace, impacting the lives of our cast members and guests. About Disney Vacation Club Disney Vacation Club is a timeshare program that allows members to own a portion of a Disney resort property, providing them with the flexibility to vacation at various Disney destinations. As a leader in the vacation ownership industry, we strive to deliver exceptional experiences for our members and guests. Our IT team is dedicated to providing top-notch support, ensuring that our systems and infrastructure are always running smoothly. About the Job As an IT Support Specialist for Disney Vacation Club, you will be responsible for providing operational and cast member support, impacting the virtual and physical workspace of the Disney Vacation Club Sales Channel. You will report to the Sales & Operations Project Manager and work closely with our Business Operations and Business Technology teams to provide guidance, information, and impact decisions to meet business needs.
Key Responsibilities
- Process hardware updates for onboarding, transfers, leaves of absence (LOAs), and separations
- Conduct regular hardware inventory audits to track and monitor devices
- Partner with Business Operations and Business Technology to provide guidance, information, and impact decisions to meet business needs
- Perform, coordinate, and implement User Acceptance Testing (UAT) for new system software releases, incident resolutions, and evaluate system and infrastructure solutions
- Communicate system issues, incidents, downtimes, software releases, and outages for DVC Sales & Operations to Tech Partners and DVC leadership
- Document, monitor, and analyze resolutions and improvements for interfacing DVC business systems
- Assist with computer setup, troubleshooting, and daily support for system and equipment issues
- Support special projects, develop training materials, and act as a DVC Systems SME for improvements, system replacements, and partner discussions
Required Qualifications and Skills
- 2 years of experience supporting operations applications
- Ability to move and lift up to 30 lbs
- Must have a valid FL Drivers License with a clean driving record
- Must be comfortable driving and maintaining various sizes of vehicles up to 15 passengers
- Ability to stand or sit for prolonged periods of time
- Experience handling confidential information and effectively communicating incidents and resolutions to various levels of leadership
- Advanced knowledge of computer systems and applications
- Passion for continuous improvement within information technology or project management from an operations perspective
- Technical skills to quickly learn systems, work independently, and collaborate in a diverse team
- Problem-solving abilities with an initiative to make decisions
- Comfortable communicating issues to management and peers
- Excellent planning, organizing, and project management skills
- Availability to work a flexible schedule, including early mornings, weekends, holidays, overtime, and additional assigned duties
Preferred Qualifications
- Previous Experience in a System or Technical Support role
- Previous Experience with Walt Disney World Systems
- Troubleshooting Methodology (Root Cause Analysis)
- Experience developing automated forms and workflows
Education
- High school diploma or equivalent experience
Additional Information
- Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at [insert link]
- We encourage you to apply, even if you feel you're not a perfect match. We are looking for great people to join our friendly team.
How to Apply
If you're passionate about delivering exceptional IT support and passionate about the Disney brand, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply To This Job Apply This Job Apply tot his job Apply To this Job