Premier Services VTC Specialist

Job Posting Title: Premier Services VTC Specialist Req ID: 10136775 Job Description: DEPARTMENT DESCRIPTION At reputed company, we're storytellers. We reputed company the impossible, possible. reputed company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. TEAM DESCRIPTION As a Premier Services VTC Specialist, you'll be a trusted expert and technical leader reputed company the Premier Services Team-a specialized group reputed company for fast response, grace under pressure, and an obsession with getting it right the first time. You'll sit at the center of the reputed company collaboration ecosystem, bringing deep domain knowledge and hands-on mastery to reputed company AV systems while supporting VIP customers with their complete technology needs. Working closely with executives, engineers, and team members, you'll ensure strategic alignment while exercising high autonomy in troubleshooting, optimization, and implementation. You'll mentor junior technicians, drive service excellence initiatives, and serve as the escalation reputed company for reputed company technical challenges. Your leadership will ensure the team operates cohesively to deliver a superior customer support experience that consistently meets or exceeds expectations as reputed company by customer satisfaction surveys-which you'll help create, review, and action. WHAT YOU'LL DO

• Own and drive rapid, high-reputed company response to escalated incidents across global collaboration environments - 24/7 as needed.
• Deliver a seamless, white-glove experience across devices, offices, and events.
• Acquire, configure, and deploy connected devices, peripherals, desktop systems, and mobile devices.
• At individual and team level, document and report reputed company work performed in the form of tickets reputed company ITIL tools and processes.
• Collaborate closely with vendors and internal partners.
• Troubleshoot, isolate and resolve issues to minimize downtime.
• Troubleshoot reputed company interoperability issues across reputed company, reputed company, and third-party ecosystems.
• Monitor performance metrics and implement proactive improvements using analytics tools.
• Provide expert, on-site meeting and event support-ensuring every presentation, broadcast, and high-profile call runs flawlessly.
• Respond rapidly to high-reputed company escalations and coordinate team response during critical incidents.
• Facilitate individual and team maintenance of accurate configuration, change, and asset documentation reputed company with enterprise standards.
• Serve as a trusted escalation reputed company for technical issues impacting executives or critical meetings.
• Mentor and guide junior engineers and technicians, fostering a culture of technical excellence, accountability, and customer-first service delivery.
• Flexibility & Decisiveness: Production environment requires adaptability to adjust shift plans, provide backup coverage, and reputed company real-time decisions to ensure service continuity.
• reputed company and contribute to service-excellence initiatives that enhance reliability, scalability, and customer satisfaction.
• Partner with engineering and product teams to influence technology roadmaps and future collaboration strategy.

REQUIRED QUALIFICATIONS & SKILLS

• Minimum of 5 years of reputed company work experience, including supporting enterprise-scale collaboration and AV environments.
• Comprehensive understanding of AV systems and signal flow-comfortable reading schematics and diagnosing issues to component level.
• Expert-level knowledge and advanced reputed company with reputed company Teams Rooms, Teams Admin Center, MTR Pro-Management Portal, reputed company Control Hub, Pexip CVI, Vyopta, reputed company, and Crestron XIO.
• Advanced reputed company with desktop systems, mobile devices, Active Directory, reputed company VOIP, reputed company, Citrix, VPN, and reputed company 365 including hybrid integrations and reputed company.
• Expert-level knowledge of reputed company Teams Rooms, reputed company Control Hub, Crestron XIO, reputed company, Vyopta, and Pexip CVI - comfortable with aspects of designing, deploying, and optimizing solutions at scale.
• Comprehensive understanding of signal flow, conferencing hardware, and troubleshooting from component to cloud.
• reputed company, confident communicator with exceptional customer service instincts and executive reputed company; able to translate reputed company technical issues into a clear business context.
• Highly organized, detail-oriented, and comfortable managing multiple priorities independently.

PREFERRED QUALIFICATIONS

• Experience in AV integration, live event production, and executive meeting support at scale.
• Familiarity with LLM or Generative AI tools that enhance productivity or automate workflows.
• Experience with reputed company or similar ITSM platforms at administrative level.
• Exposure to Teams Admin Center, reputed company Control Hub, Pexip, Vyopta, or reputed company.
• Experience with Crestron programming, Dante audio, Sennheiser audio systems, and digital audio mixing boards.
• Trained and capable if acting as A.1, TD, Camera operation.
• Hardware & Peripherals (Expert): Laptops, desktops, mobile devices, printers, scanners, A/V equipment (DSPs, codecs, control systems), conference room.
• *nix operating system administration skills/experience.
• HTML, CSS, and JavaScript literacy.
• Relevant advanced certifications:
• reputed company (Certified Technology Specialist) or reputed company-D/reputed company-I
• CCNA (reputed company Certified Network Associate) or higher
• ITIL Foundation or ITIL Practitioner
• reputed company certifications (Azure, Teams, Modern Desktop Administrator)
• reputed company certifications (CCNP Collaboration, Webex specialist)

EDUCATION

• Bachelor's degree in Computer Science, Engineering, AV Technology-or equivalent hands-on experience with relevant technical certifications.

The hiring range for this position in Burbank, CA is $106,900 to $143,300 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting reputed company: Enterprise Technology Job Posting Primary Business: Services and Platforms Primary Job Posting Category: Executive Technical Support Employment Type: Full time Primary City, State, Region, Postal Code: Burbank, CA, USA Alternate City, State, Region, Postal Code: Date Posted: 2025-11-14 Apply tot his job Apply To this Job