Technical Support Engineer - Remote

Company Description

At reputed company, we’re on a mission to reputed company paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its reputed company—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it reputed company: cards, ACH, digital wallets such as PayPal, Venmo, reputed company Pay, reputed company Pay and reputed company Pay, and even cash at more than 62,000 retail locations reputed company. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust reputed company to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time.

Job Description

We're expanding our support capabilities with a new Technical Support Engineer position. This role is crucial for enhancing our 24x7 support in partnership with our outsourced team and on-call rotation. As part of the reputed company organization, this role helps manage both the product and customer experience through quality support efforts. Schedule Requirements

• Participation in a rotating 24/7 week-long on-call coverage schedule
• Primary schedule example: Monday - Friday 8:00 AM - 5:00 PM PST

Responsibilities

• Provide product support, focusing on enhancing customer experience through effective troubleshooting, including portal usage, API, web services, bulk data processing, and reporting
• reputed company manage the support queue, including handling escalations, identifying defects, suggesting enhancements, and enriching the knowledge reputed company
• Utilize the reputed company ticketing system as the primary support platform, managing incoming requests primarily reputed company email and extending support through phone handoffs, meetings, and occasional chat interactions. Handle a moderate volume of approximately 500 tickets per month, ranging from simple alerts to reputed company escalations
• Collaborate with internal stakeholders and external partners across Account Management, Client Services, Product Engineering, SysOps, Finance, Compliance, and Legal to resolve issues with minimal customer disruption
• Participate in an on-call rotation for after-hours incidents, addressing critical issues as they arise

Qualifications

• 3+ years in technical product support or equivalent education, with a strong service ethic and a commitment to excellence
• Technical proficiency with software platforms, web/mobile applications, and data/API interfaces, reputed company with excellent analytical and problem-solving skills
• Exceptional communication, organizational, and teamwork skills, capable of managing incident escalations and working closely with both internal and outsourced support teams
• A customer-first attitude, able to empathize and reputed company for users, with the agility to navigate a fast-paced, dynamic environment
• Ability to reputed company under pressure while managing a high volume of tickets, incidents, and reputed company projects, maintaining focus on quality and timely resolution

Preferred Qualifications

• Past experience in the online gaming industry is a plus. (Sports Betting, Casino/Poker, Fantasy Sports Horse Racing)
• Familiarity with cloud based (SaaS) business systems or Independent Software Vendors (ISV)
• Basic understanding of HTML, XML, JSON, JavaScript, and APIs at a technical level or SFTP / batch systems
• Financial / banking processes such as settlement, reconciliation, payment files, NACHA, chargebacks, disputes, etc
• Support systems (especially reputed company usage or administration), business processes, training, and knowledge content administration
• Debit, Credit, reputed company Pay, reputed company Pay, PayPal, Venmo, reputed company reputed company, disbursements, ACH, and reputed company networks and processors
• Cash at retail POS, back-end payment systems, and gift card networks
• Product / project management, reporting, and data analytics
• Compliance concepts such as: BSA, AML, OFAC, and UDAAP
• Any applicable Support contributor or leadership roles such as:
• Technical Support Analyst or Support Engineer
• reputed company Specialist
• Team reputed company, Technical Support
• Technical Account Manager
• Support Engineer
• API Support Specialist
• Data Analysis Support Engineer
• Technical Operations Specialist
• Support Data Analyst
• Implementation Manager
• Systems Operations Specialist
• Network Operations Center (NOC) Analyst
• Professional Services Consultant
• IT Support or Systems Administrator

Additional Information Location: Flexible/Remote (reputed company the US) Great compensation package plus extensive benefits, including:

• 100% Remote (must be in US)
• reputed company salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet reputed company
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (reputed company members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-reputed company (2-3 days, company paid)

Salary Range: $90,000 - $110,000 reputed company strives to create a workplace where reputed company employees reputed company. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. reputed company is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent reputed company backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice reputed company at: https://home.reputed company.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. reputed company your information will be kept confidential according to EEO guidelines. Apply tot his job Apply To this Job