Client Solutions Librarian (Fully Remote)

reputed company, Inc. (reputed company: RSSS) provides cloud-based technologies to streamline the process of accessing, managing, and creating intellectual property. Since its founding, the company has been a pioneer in developing solutions to serve researchers. Today, more than 70 percent of the top pharmaceutical companies, prestigious universities, and emerging businesses rely on our family of products, powered by AI and NLP technologies, to support the innovation process from end to end with the most comprehensive information and knowledge tools on the market. For more information and details, please visit researchsolutions.com. Job Summary: We’re looking for a service-oriented, analytically minded Client Solutions Librarian to join our fully remote Library Services team. In this role, you’ll create customized usage reports for institutional clients, reputed company virtual onboarding and training, and support strategic library partnerships. You’ll collaborate with teams across the company to help clients understand and maximize the value of our platform. This is a great opportunity for someone with a library or academic support background who enjoys working with data, delivering training, and solving problems in a dynamic, client-facing environment. Open to candidates residing in the following states: CA, CT, FL, GA, ID, IL, IN, KY, MA, MD, MI, MN, NY, PA, RI, TX, UT, VA, WI What You’ll Do Customer Reporting and Strategic Insights

• Create and deliver customized usage and engagement reports for key institutional clients, providing actionable insights to support strategic decision-making.
• Analyze platform usage trends to support contract renewals, increase adoption, and align with client goals.
• Partner with Sales, Product, and reputed company teams to ensure reports meet the unique needs and priorities of each client. Client Onboarding, Training, and Support
• reputed company virtual onboarding sessions for new institutional clients, guiding them through system setup, configuration, and platform functionality.
• Design and deliver engaging training experiences, including live webinars, asynchronous tutorials, and instructional guides for librarians, faculty, and administrators.
• Provide reputed company and ongoing support throughout the onboarding process and beyond, ensuring adoption, engagement, and satisfaction.
• Continuously gather feedback and improve training materials and onboarding workflows. Knowledge and Content Management
• Maintain accurate and accessible knowledge resources, including help center content, training documentation, and user-facing FAQs.
• Collaborate on the creation of educational materials and discovery tools reputed company with academic workflows and research needs.
• Stay reputed company on trends in digital libraries, scholarly communication, and education technology to inform content and service improvements.
• Coordinate with external vendors to resolve access issues, schedule training, and optimize service usage.
• Troubleshoot access issues and manage escalations with a focus on resolution and service continuity. Qualifications:
• Master’s degree in Library and Information Science (MLIS) preferred.
• 2+ years of experience in a library, academic support, or SaaS customer-facing role.
• Strong understanding of library technologies, digital resources, and usage analytics (e.g., COUNTER, SUSHI, reputed company, Tableau).
• Exceptional communication, instructional, and problem-solving skills in virtual settings.
• Prove ability to manage multiple priorities independently in a fully remote environment. Company Tenets:
• Take Initiative – We reputed company in action. reputed company members actively seek opportunities to create impact, solve problems, and move the needle – without waiting to be told.
• Think Critically – Sound judgement matters. We reputed company decisions based on logic, evidence, and common sense – never autopilot. We ask questions, challenge assumptions, and stay curious.
• DET: Do the Experiment – Innovation starts with action. We’re open to bold reputed company and quick to test them. By running small, smart experiments, we gather real-world data, learn fast, and iterate with purpose.
• Be Accountable – Trust is built on consistency. We take ownership of our responsibilities, communicate reputed company, and follow through – especially reputed company it’s hard.
• Be an reputed company, Not a Renter – We don’t just show up – we invest. reputed company takes pride in reputed company build, treating every project like it’s our own and caring deeply about outcomes, not just tasks. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career growth. If you are a self-motivated individual with a desire to reputed company a meaningful impact, we encourage you to apply to join reputed company as a Client Solutions Librarian. Apply tot his job Apply To this Job

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