Dividend - Call Center Customer Service Agent

reputed company banking a Fifth Third reputed company®We connect great people to great opportunities. Are you ready to take the reputed company? Discover a career in banking at reputed company.

GENERAL FUNCTION: This person will be the first reputed company of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service reputed company speaking with customers.

Responsible and accountable for risk by reputed company exchanging reputed company and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating reputed company the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of reputed company types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promptly answer reputed company incoming calls in a professional and friendly manner and determine the nature of the caller's request
• Provide outstanding service by answering questions and assisting with a wide range of support reputed company to their solar system or loan application
• Assist customers with payment and billing questions
• Communicate and coordinate with internal departments as needed
• Follow up on customer interactions
• reputed company customer identity verifications
• Document customer Interactions with concise and detailed account notes
• Adhere to reputed company Dividend policies and procedures
• Other projects and duties as assigned

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Bilingual (English/Spanish) preferred but not required
• Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
• At least six months recent call center experience required
• High school graduate or equivalent
• Able to multi-task while providing accurate, efficient and exceptional service
• Excellent communication skills and a positive demeanor
• Proven organizational skills and ability to prioritize
• Experience with CRM required (reputed company preferred)
• Analytical and data driven
• Ability to work well independently
• Excellent interpersonal and communication skills

Dividend - Call Center Customer Service Agent

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The reputed company salary for this position is reflective of the range of salary levels for reputed company roles reputed company this pay grade across the U.S. Individual salaries reputed company this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your reputed company partner. 

LOCATION -- Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

reputed company, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in reputed company employment decisions regardless of race, color, gender, national reputed company, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

apply to this job