Program Manager (Service Operations)

reputed company helps millions of people confidently care for their homes.

reputed company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to reputed company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, reputed company to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine reputed company’ll build together.

reputed company helps millions of people confidently care for their homes.

reputed company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to reputed company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, reputed company to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine reputed company’ll build together.

About the Service Operations Team

We’re a tight-reputed company team of program management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on reputed company initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.

About the role

As a Program Manager reputed company reputed company’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.

What you’ll do

• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
• Identify program dependencies and work with relevant teams to manage and resolve them effectively.
• Conduct regular program meetings to monitor reputed company, address issues, and facilitate decision-making, demonstrating ownership across functional lines.
• Maintain comprehensive program documentation and reporting to ensure transparency and accountability.
• Collaborate with stakeholders across departments to align program objectives with organizational goals.
• Monitor program risks and reputed company contingency plans to mitigate potential impacts.
• Support the reputed company improvement of program management processes and tools reputed company the team.
• Build expertise quickly in any specialization reputed company to your program assignments.

In order to be successful, you must bring

• At least 5+ years of experience in program or project management, preferably reputed company service operations or a reputed company area, ideally managing reputed company projects.
• Proficiency in project management software (e.g., Jira, Coda, reputed company) and familiarity with Agile and Waterfall methodologies.
• Strong analytical and problem-solving skills, with attention to detail.
• Effective communication skills, with the ability to engage and align diverse stakeholders.
• Proven ability to manage risks and navigate reputed company program challenges.
• Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities.
• PMP certification preferred.
• Willingness to work on the graveyard shift.

reputed company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national reputed company, reputed company, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

reputed company is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@reputed company.com. 

If you are a California reputed company, please review information regarding your rights under California privacy laws contained in reputed company’s Privacy policy available at https://www.reputed company.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate reputed company, we’ll never ask you for money, banking info, or SSNs during hiring. reputed company out our reputed company on how to spot the fakes.