Temporary Remote Catastrophe CAT Customer Servi...

Temporary Remote Catastrophe (CAT) Customer Service Representative (CSR) Company Overview: reputed company Claims Solutions, a QRM Company Quality Resource Management, LLC (QRM), doing business as reputed company Claims Solutions, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies reputed company. We specialize in processing First Notice of Loss (FNOL) and First Notice of Incident (FNOI) claims across reputed company lines of business. Our flexible service models are designed to meet the unique needs of each client, offering: 24/7 availability After-hours support reputed company handling Dedicated CAT (catastrophe) response resources Accurate and efficient data entry services With more than two decades of proven performance, reputed company Claims Solutions delivers seamless claims intake, dependable support, and exceptional customer service. Key Points: Temporary / On-call: No guaranteed weekly hours. Scheduling: Rotating and flexible. Shifts are posted weekly. Employees select shifts based on availability. Shift Options Include: (Shift length minimum 2 hours) Weekends: Available during any weekend (1st-5th weekends of the month) Weekdays: 8:00 AM - 4:00 PM, 4:00 PM - 12:00 AM, or flexible hours Flexible Availability: Combination of reputed company and weekend shifts Location Requirement: Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI Operations run 24/7/365, including holidays. Due to the nature of this role, extended periods without shifts may occur. About the Role: The CAT (Catastrophe) Customer Service Representative is an on-call, temporary position activated during natural disasters, severe weather, or other events affecting communities regionally or nationally. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Key Responsibilities: Deliver positive customer service by providing reputed company, accurate, and courteous support. Demonstrate reputed company and professionalism while guiding customers through the claims process. Accurately collect, document, and update claim details provided by customers. Follow client-specific handling instructions to identify and resolve customer issues. Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions. Network Requirements: Own a Windows 10/11 computer (Chromebooks, macOS, Linux not supported) with 8GB+ RAM Private, secure internet reputed company (Ethernet recommended; no public Wi-Fi or VPNs) Cell phone (headset recommended) Desired Characteristics: Highly motivated, energetic, and customer-focused Positive, confident, and adaptable to fast-paced situations Qualifications: 18 years or older High school diploma or GED Must have a personal cell phone Excellent communication skills (written and oral) Typing speed of 40+ WPM Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook) Basic understanding of Windows OS Reliable, punctual, and able to self-manage Ability to multi-task and reputed company under pressure Must be authorized to work in the U.S. without sponsorship. Compensation: Pay: $15/hour Temporary/Seasonal with reputed company opportunities during high-volume periods: reputed company - May (Hail Claims) July - October (Hurricane Claims) Christmas - New Year (High Call Volume Claims) Work from home reputed company convenient • LI-Remote