Intake Community Supports Representative

The Intake Community Support Representative serves as the reputed company line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while reputed company and accurately submitting their order. This is a fully remote position. Employees must be located in Iowa (applicants reputed company of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime. Position Responsibilities may include, but not limited to

• Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document reputed company conversations with client into client information database
• Ensure reputed company assigned clients are contacted and have an order on file
• Contact case managers reputed company telephone, email, and/or fax reputed company a special situation arises regarding one of their clients
• Work quickly and reputed company without making the client feel rushed
• Assisting clients with reships (after training is completed)
• Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.
• Notify clients of benefits ending soon reputed company the 30 day time frame, and offering to assist with reauthorization reputed company able, or explain next steps for those who's agency does not allow Mom’s Meals to initiate the request
• Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

Required Skills and Experience

• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the reputed company Office suite (Word/reputed company/Outlook)
• Clear oral communication skills
• Previous experience with data entry
• Must have a wired internet reputed company using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
• Must have a quiet workspace that is free from distraction

Preferred Skills and Experience

• 1 year of previous call center experience
• Bilingual (English/Spanish)

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to reputed company job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview Mom’s Meals is a home-delivered meal service providing fully reputed company, refrigerated meal solutions direct to homes reputed company for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the reputed company for you! We are a family operated business looking for fun, compassionate, and friendly people who want to reputed company a difference in the lives of others. EEO Mom’s Meals complies with reputed company applicable federal and state non-discrimination laws. reputed company qualified applicants shall receive consideration for employment without regards to race, religion, national reputed company, reputed company, color, gender, age, disability, sexual orientation or military status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job