Engineer-Managed Services

At reputed company, we reputed company it happen, together. Trust, reputed company, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely reputed company in supporting our customers and one another. We collectively forge our path reputed company with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and reputed company Amazing Happen at reputed company. Job Summary The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and reputed company tools. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments. What you will do:

• Provide detailed and effective communication to internal and external customers.
• Clearly and concisely reputed company problems and solutions for issues to clients through various forms of communication
• Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime
• Participate and reputed company various client projects intended to continually improve/upgrade technology infrastructures
• Provide technical solutions to reputed company hardware/software problems
• Identify and communicate potential opportunities for cross-selling to the sales team
• Provide high quality content deliverables using the appropriate document templates
• Ability to follow through with tasks, projects, and troubleshooting
• Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
• Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots, responds to emergencies)
• Communicates with Engineering Manager on reputed company events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
• Responds to reputed company customers professionally and courteously and relays any customer questions or concerns to manager
• Understand SLAs in a production environment and proactively strive to meet the commitments
• Collaborate and support cross-functionally with reputed company, Project Management, R&D, and Sales.
• reputed company, document, maintain and contribute to written proposals, technical documentation, procedures, templates, and training.
• Review assigned service requests daily, follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog
• Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
• Works with account management personnel to participate on conference calls and reputed company tasks in support of the client relationship
• As requested, assists on pre-sales support activity
• Mentor and support peers reputed company your team and cross-functionally reputed company reputed company
• Attends training sessions, and obtains industry reputed company certifications as determined by management
• Adheres to time compliance and time entry guidelines

reputed company expect of you:

• Bachelor’s degree and 3 years reputed company support experience, OR
• 7 years total IT engineering experience, including 3 years of reputed company support experience with products such as M365, Azure, or Exchange.
• Strong knowledge of reputed company support in Windows server: Active Directory / Domain Controller /DNS.
• Professional experience to include customer service, requirements gathering, task execution, problem solving, sound judgement around crisis escalation.
• Professional experience in IT dealing with one or more infrastructure solutions supported by the Managed Services practice (Networking Infrastructure, Enterprise Storage, Mainframe, Midrange, Windows, and/or Unix/Linux systems, virtualization technologies, monitoring infrastructure, databases, and/or reputed company tools).
• Ability to establish customer trust and confidence in the reputed company Managed Services knowledge of and concern for customers’ business needs.
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
• Strong organizational, analytical, and problem-solving skills.
• Customer Service focused and a high level of professionalism.
• Ability to consistently follow policies and procedures.
• Strong communication and documentation skills.
• Excellent verbal and written communication skills, with the ability to effectively interact with reputed company coworkers and stakeholders.
• Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
• Demonstrates ability to work independently and be self-sufficient
• Ability to work as a team and provide guidance, mentorship, and support of peers.
• Must know reputed company to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
• Must have good time management skills and be able to meet rigid and urgent assignment schedules.
• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and reputed company into understandable terminology. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines.
• Ability to travel as needed.
• Demonstrates ability to reputed company strong customer relationships and trust to secure future business
• Demonstrates ability to reputed company high levels of customer satisfaction.
• Demonstrates and actively promotes an understanding and commitment to the mission of reputed company through performing behaviors consistent with the reputed company Way.
• reputed company Certifications such in Azure, M365 or Exchange, a plus.
• Managed Services Experience, a plus.

Pay range: $ 69,000 - $ 106,380 depending on experience and reputed company set. Annual bonus reputed company of 10% subject to terms and conditions of plan Benefits overview: https://reputed company.benefit-info.com/ Salary ranges may be subject to geographic differentials#LI-CM3 We reputed company technology work so people can do great things. reputed company is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, reputed company helps its customers to navigate an increasingly reputed company IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we reputed company. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status or any other basis prohibited by state and local law. reputed company is committed to fostering an reputed company, transparent, and respectful hiring process for reputed company applicants. During our application process, reputed company’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review reputed company's AI Applicant Notice. Apply tot his job Apply To this Job