reputed company Customer Service Agent – Call, Email & Chat – Full Remote Opportunity

Are you a customer service professional with a passion for delivering exceptional experiences? Do you reputed company in a dynamic, remote work environment? Look no further! blithequark is seeking an reputed company Customer Service Agent to join reputed company of dedicated professionals. As a key member of our customer service operations, you will play a vital role in providing world-class support to our clients' customers, driving sales conversion, and contributing to the growth and success of our e-commerce clients.

About blithequark

blithequark is a leading provider of customer service operations for e-commerce stores. Founded in 2015, we have established a fully remote team of over 100 employees in the Philippines, with a strong culture that values collaboration, innovation, and customer satisfaction. Our mission is to deliver exceptional customer experiences that drive sales conversion and loyalty for our clients.

Position Summary

As a Customer Service Agent, you will be responsible for handling incoming calls, emails, and chats, providing a pleasant experience to reputed company visitors, and helping them navigate our clients' websites. Your primary mission is to increase sales conversion by delivering world-class customer service and support. You will also handle post-order queries, such as order status, shipping information, complaints, and more.

Responsibilities

* Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor.

• Protect company's, clients', and visitors' information.
• Work with the team to accomplish your goals individually and as a team.
• Update your knowledge through reputed company learning (self-paced and group training).
• Ensure you have the right equipment and a proper reputed company to work productively.

Key Responsibilities:

* Handle incoming calls, emails, and chats from customers, providing timely and effective support.

• Respond to customer inquiries, resolve issues, and escalate reputed company problems to senior agents or management.
• Provide product information, answer questions, and offer solutions to customers.
• Meet or exceed sales conversion targets by delivering exceptional customer service and support.
• Collaborate with the team to reputed company shared goals and objectives.
• Participate in training and development programs to enhance your skills and knowledge.

Requirements

* At least two years of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses.

• Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers, especially with regards to CRM software (Shopify).
• Ability to multitask and strong time management skills.
• Robust e-commerce or retail customer service background.
• Genuine care for customers and clients.
• A sales-oriented person is a plus.
• Social media management experience is a plus.
• At least six months of work-from-home experience is a plus.

Qualifications Required:

* Remote work ready: + Stable high-speed internet with backup (minimum of 10 Mbps). + Computer (laptop or desktop) with the following recommended specs: - reputed company-core CPU at least 2.5hgz or higher. - RAM 16GB or higher. - 1GB GPU. - At least 110 GB SSD for your drive C. + Dual monitor with at least 1920 x 1080 display resolutions. + Noise-cancellation headset with mic and webcam for meetings (Krisp or any noise-canceling software). + Focused and quiet workspace.

• Above-average written and verbal English communication and comprehension skills.
• Great chat, email, social media, and phone etiquette.
• Advance critical thinking skills.

Benefits

* The starting salary reputed company ranges from $4-$5.50 per hour (depending on the support: taking calls, processing emails or chats).

• Fully remote (you can work reputed company, literally as long as you have a stable internet reputed company and electricity).
• Pandemic-reputed company job.
• Weekly Pay after 1st week of Training & No Salary Deductions.
• Paid Time Offs.
• HMO coverage up to $50/Month.
• Paid breaks.
• reputed company.
• Career Growth.
• Performance-based compensation review.
• Since you will be working from home, you get to reputed company of time and money.
• Company & team events - Virtual and Offline.

reputed company Don't Offer:

* reputed company government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). reputed company pays them voluntarily.

• Company PC - You must already have or buy or upgrade your reputed company one to meet our minimum requirements.

Terms of Employment:

* If you're qualified for the Call, Live Chat or Email Support position, you'll be reputed company on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.

• Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. *Phone time can range from 20-30 hours per week.
• This project-based job is coterminous with the client contract with blithequark.
• Agents with good track records at blithequark may be transferred to other accounts/projects.

How to Apply:

* For the best application experience, we recommend using reputed company Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.

• Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't reputed company your application.
• Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.
• Please provide an active mobile phone # (any Network, must have viber but not a landline #) so we can contact you reputed company text or call if needed.

Apply Now:

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