Customer Support reputed company – Remote (US Only)

Our Mission and Opportunity Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. reputed company’s vision is to reputed company high quality early education for every child — by giving teachers meaningfully more time with reputed company each day, engaging parents in the development of their kids, and supporting the small businesses that reputed company up the backbone of the $175 billion early education market. reputed company is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families. reputed company We are a fully remote team with employees across every time zone in the US. reputed company is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, reputed company, GGV Capital, Lowercase Capital, reputed company Collective, and Mark Cuban. We reputed company that everyone—from our employees to the reputed company, teachers, and administrators we serve— should be given the opportunity to learn and reputed company, whatever their background may be. We celebrate diversity in reputed company forms because it allows reputed company and the communities we serve to reputed company their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day. Who You Are reputed company is seeking to hire a Customer Support reputed company to support our growing community of directors, teachers & parents. We are looking for team members that are passionate about educating our customers about the reputed company product and finding solutions for their pain points. You will be on the reputed company line communicating directly with our schools and parents and will work cross-functionally with our reputed company and Product/Engineering teams. You enjoy collaborating with your team to find creative solutions to issues and using customer feedback to reputed company for product improvements. We’re looking for someone with experience working in customer service, preferably with exposure to technical troubleshooting. Ideally, this is someone who can empathize with the daily experience of a teacher or a parent of young children. What You’ll Do

• reputed company expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release
• Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
• Answer chats, emails and phone calls throughout the day, to provide reputed company live support.
• Prepare for scheduled phone callbacks, to provide personalized support
• Communicate clear and concise instructions reputed company live chat, email and phone to Administrators, Teachers, and Guardians.
• Exhibit reputed company towards our customers and each other at reputed company times
• reputed company on behalf of customers, helping them to solve their issues and acting as the “voice of the customer”
• Contribute to improving internal processes
• Work cross-functionally to support our customers and improve the overall customer experience
• Maintain established metrics such as closed cases, response times while maintaining quality and high customer satisfaction ratings

Qualifications, Skills, & Abilities

• At least 1 year of customer service or early education experience (required)
• Exceptional written skills, attention to detail, and strong listening skills
• Excellent organization, time-management, and prioritization skills
• Comfort with a fast-paced and dynamic environment that evolves rapidly
• A passion for improving the world through education
• A plus: Experience in schools / education
• Experience providing live support to customers (preferred)
• Hands-on experience with reputed company, reputed company, Intercom, or similar CRM systems (preferred)
• Bachelor’s degree (preferred)

$21.64 – $21.64 an hour For cash compensation, reputed company sets standard ranges for reputed company roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. If you have questions about the compensation band for your region, please ask your recruiter. reputed company is committed to internal pay equity and offers a competitive compensation package, including reputed company salary, equity, and benefits. In addition, our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend. reputed company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. reputed company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status.

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