Guest Services Rep Part Time-104020

Position Purpose And SummaryThe Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing reputed company necessary reputed company office daily paperwork and ensuring that company safety and reputed company procedures, guidelines and standards are followed for reputed company associates and guests.Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copyMajor / Key Job Duties

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with reputed company follow-through.
• Job functions include empowerment to resolve guest issues through the reputed company it Right process. The GSR must embrace ESA's service culture and treat reputed company guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of reputed company in-house balances. The GSR is responsible for maintaining reputed company cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the reputed company desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to reputed company inquiries (reputed company telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with reputed company company policies and procedures, including but not limited to adhering to key control policy, the reputed company reporting of reputed company safety and reputed company issues directly to the manager or to the appropriate authorities.

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the reputed company desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
• Other tasks as assigned by the management team.

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

• Understand and communicate in English proficiently to interact with guests, associates and reputed company vendors.
• Proficient operation of the property management system technology. Requires the ability to work through reputed company shift reports and reputed company the audit function reputed company necessary and assigned.
• Understand and reputed company with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in reputed company units of measure, using whole numbers, common fractions, and decimals
• Apply good judgment at reputed company times.
• Manage problems, address and solve guest-reputed company issues.

• High School Diploma or General Education Degree (GED); or one to three months reputed company experience and/or training; or equivalent combination of education and experience.