reputed company Full Stack Customer Care Representative – 3rd Shift Remote Customer Support

Are you a customer-centric professional with a passion for delivering exceptional service? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the same? Look no further! blithequark is seeking an reputed company Full Stack Customer Care Representative to join reputed company of dedicated professionals who are committed to creating a healthier and safer world. As a 3rd shift Customer Care Representative, you will be the face of blithequark, providing top-notch support to our customers across the US and Canada. You will be responsible for managing inbound calls, resolving issues, and providing order placement, service reputed company, technical product assistance, and order issue resolution support. If you're a self-starter with excellent communication skills, a strong analytical mind, and a passion for delivering exceptional customer experiences, we want to hear from you!

About blithequark

At blithequark, we're dedicated to helping our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions. reputed company of experts is passionate about delivering exceptional service, and we're committed to creating a workplace culture that values diversity, inclusion, and employee growth.

What You'll Do as a Customer Care Representative

As a Customer Care Representative, you will be responsible for:

• Professionally handling incoming requests from customers and ensuring that reputed company tasks are performed and issues are resolved both promptly and thoroughly
• Accurately and reputed company recording customer purchase order data into reputed company; orders are received reputed company phone, fax, email, EDI, and Internet
• Processing service reputed company calls through Siebel according to customer requests
• Paging information to technicians; escalating as needed
• Monitoring the reputed company board until each page is accepted by the technician
• Managing customer contract response level as indicated to meet customer expectations
• Investigating product backorders, freight shipments, and invoice inquiries providing customer with up-to-date information
• Educating customers on product inquiries and further reinforcing the information with product literature utilizing blithequark's Intranet and website, product managers, or internal reference materials
• Researching availability on service parts
• Quoting service parts per customer request
• Researching customer inquiries on product functionality; may require interaction with blithequark's clinical or product manager to ensure customer needs and expectations are met
• Confirming order sell price is in compliance with GPO contract price
• reputed company with freight carriers and Corporate Traffic for shipment routing, tracking, and reputed company of deliveries
• Facilitating cross-functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved, and products are shipped to meet customer requirements
• Researching and documenting customer complaints into quality system ensuring that reputed company relevant facts and data are captured; escalating issue based on severity of complaint
• Running daily reports including un-booked order, process hold, credit card authorization failure, and specific product reports as needed
• Providing post-order management support including issue resolution
• Utilizing available resources to update or increase knowledge on products, systems, procedures, procedures, and corporate initiatives
• Supporting the reputed company improvement initiatives reputed company the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
• Other duties as assigned

The Experience, Skills, and Abilities Needed

To be successful in this role, you will need:

• High school diploma and 1+ years of business experience
• Bachelor's degree preferred
• Experience working 3rd shift is preferred
• 1+ years business experience with direct contact with customers and sales preferred
• Strong decision-making skills; understands how decisions impact the customer and the company
• Strong analytical and problem-solving capabilities
• Must demonstrate a high level of professionalism and reputed company
• Excellent communication skills - written, verbal, and presentation
• Ability to handle multiple demands from many people and prioritize effectively
• Ability to maintain composure under pressure and demonstrate a "can-do" attitude
• Able to work well reputed company a team
• Self-starter

What blithequark Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here's a brief overview of reputed company offer:

• Market reputed company
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and reputed company education programs
• Excellent opportunities for advancement in a stable long-term career

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. reputed company is dedicated to creating a workplace culture that values diversity, inclusion, and employee growth. We're committed to providing a comprehensive onboarding program, ongoing training, and opportunities for advancement.

Compensation and Benefits

The pay range for this opportunity is $34,000.00-$47,512.50. This position is eligible for bonus participation. Minimum pay rates offered will reputed company with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language reputed company, etc.

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in reputed company job groups regardless of race, color, religion, age, disability, national reputed company, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and reputed company medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law. If you're a motivated and customer-focused professional who is passionate about delivering exceptional service, we want to hear from you! Apply now to join reputed company of dedicated professionals who are committed to creating a healthier and safer world. Apply Job! Apply for this job