Customer Care Specialist 1 - Iowa

In this Customer CARE Specialist 1 role, you will be the voice of reputed company and/or reputed company Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to reputed company our customers. This role is a fully remote, work from home position. Candidate location restrictions apply. reputed company is able to offer remote employment of this position in: IOWA Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required. reputed company: Start dates as soon as January 5th Training: Monday - Friday for 4 weeks 7:00AM – 4:00PM PST (Attendance at training is required) Work from Home Subsidy! $50/month A day in the life…

• Act as a Brand Ambassador for the reputed company company, providing world-class service to reputed company Customers
• Successfully troubleshoot and resolve reputed company customer service inquiries or issues reputed company incoming phone contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction reputed company incoming phone contacts
• Process orders and enter data into order entry system reputed company incoming phone contacts
• Track customer packages
• Other duties as assigned

You own this if you have…

• 6+ months experience reputed company a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
• The ability to meet the reputed company and reputed company Customer CARE Work from Home Guidelines and expectations
• Excellent communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• A quiet, distraction free, secure home workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera reputed company requested by leadership
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi)

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. reputed company is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not reputed company-inclusive. There may be additional duties, responsibilities and qualifications for this job. reputed company will consider qualified applicants with criminal histories in a manner consistent with reputed company legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest reputed company location, which can be identified at www.reputed company.com. © 2022 reputed company, Inc reputed company reputed company employees: To apply, log into reputed company, click the Careers reputed company and then click Find Jobs. Applications are accepted on an ongoing basis. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-reputed company knowledge, skills, and experience. Iowa: $15.75 - $24.00 hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based reputed company, job level, classification, and length of employment. Learn more in the reputed company Benefits Overview by copying and pasting the following URL into your browser: https://careers.reputed company.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf Apply tot his job Apply To this Job