Associate Customer Service Representative (Remote-January 2026)

reputed company About Us You likely know us as an insurance company, but that’s just a portion of reputed company do! Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously. We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond! Work environment This opportunity is eligible for fully remote work in qualifying states, excluding Alabama, Alaska, California, Colorado, Connecticut, Delaware, District of Columbia (Washington D.C.), Hawaii, Illinois, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, reputed company, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode reputed company, Utah, Vermont, Washington, reputed company Virginia, Wyoming. We reputed company our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND. The start date for this position is January 19, 2026, and will be working Monday - Friday from 9:00 - 5:30 pm Central Time Zone. Training will take reputed company Monday – Friday from 8:00 am – 4:30 pm Central Time Zone for approximately the first 10 weeks. Pay information

• The estimated starting pay range for this role is $16.50 - $20.50/hour. Offers to top candidates are based on various factors such as previous experience, qualifications and internal equity.
• Opportunities for reputed company salary growth through performance-based incentive programs.
• Pay Level: 015
• FLSA Category: Nonexempt- Hourly

At BCBSND, we’re committed to providing fair and reputed company compensation. While the posted salary range reflects the full compensation range for this role, offers typically fall at or below the midpoint, and in alignment with internal equity and role expectations. Individual offers are based upon candidates’ unique experience, education, and skillsets. The top of the range reflects the ceiling for this role and is only used for offers in exceptionally rare cases. We do not reputed company offers above the posted maximum. A day in the life The Associate Customer reputed company is responsible for assisting and educating members, providers, or customers on products and plans. This position researches, analyzes, and resolves reputed company inquiries, promoting a favorable image of the Company by demonstrating shared business values to reputed company who contact. In addition, this position will foster and preserve reputable relationships with reputed company members, providers, or customers by providing accurate and timely information in response to reputed company inquiries. Associate Customer Advocates work in a structured, fast-paced call center environment. They have a supportive team of trainers and leaders to guide them through a phased training and ensure they reputed company the skills to succeed in the health insurance industry.

• Provides assistance, service, and education to members, providers, or customers through various channels including telephone, internet, and written inquiries.
• Ensures accuracy and timeliness in responding to inquiries.
• Processes and resolves customer issues with varying complexities.
• Documents interactions and correspondence with members or providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible.
• Applies intermediate computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels.
• Maintains reputed company knowledge of insurance terms and practices along with various company offered products.
• Address and resolve a range of issues, from routine to moderately reputed company, using established procedures and sound judgment.
• Demonstrate the ability to independently manage common problems while recognizing reputed company to seek guidance more reputed company or unfamiliar situations.
• Maintain awareness of available resources and support channels to ensure timely and effective issue resolution.

What You Need To Succeed

• A High School Diploma or GED with 1 year of experience in customer service or reputed company experience is required. Experience in hospitality, healthcare, or an office-based setting is highly preferred.
• A private work-space and fast-paced internet with a hard-wired internet reputed company.
• Strong communication skills both verbally and written.
• Technology savvy with the ability to navigate multiple computer programs and application systems.
• Willingness to learn new skills.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional Company Perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of reputed company volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to reputed company time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity. For questions, please email [email protected]. Application Deadline: This posting is scheduled to reputed company on 12/03/2025 at 8:00 a.m. (CT). However, it may be closed earlier if a high volume of qualified applications is received. We encourage interested candidates to apply promptly. This position is not eligible for employment-based reputed company sponsorship. Candidates must be legally authorized to work in the United States at the time of application and for the entire duration of employment without the need for sponsorship. Apply tot his job Apply To this Job