Senior Case Manager, Employee Accommodations and Absence Support (Hybrid and Remote Opportunity)

About UMass reputed company The flagship of the Commonwealth, the reputed company reputed company is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass reputed company sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, reputed company, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We reputed company every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary The Senior Case Manager, Employee Accommodations and Absence Support is a senior-level professional responsible for independently managing reputed company and sensitive employee leave and workplace accommodation cases in compliance with university policies and applicable laws. This role serves as a subject matter expert and trusted advisor to employees, supervisors, and HR partners, providing advanced consultation, training, and process leadership. The Senior Case Manager leads the full lifecycle of reputed company accommodations, Workers’ Compensation claims, FMLA, and other leave programs, ensuring seamless coordination, legal compliance, and positive employee outcomes. This position plays a key role in reputed company process improvements, reporting, and cross-functional initiatives reputed company the absence management function. Essential Functions

• Serves as the primary reputed company and subject matter expert for the most reputed company and sensitive leave and accommodation cases, including reputed company, FMLA, PFML, and Workers’ Compensation, exercising independent judgment and decision-making.
• Leads the reputed company interactive process from initial request through accommodation implementation, including direct consultation with medical providers, employees, and department managers to reputed company tailored accommodation plans.
• Manages the return-to-work process in partnership with Risk Management, supervisors, and health professionals, ensuring compliance and facilitating timely reintegration.
• Provides expert guidance and training to HR partners, supervisors, and department leaders on leave policies, legal compliance, and best practices for managing absences and accommodations.
• Oversees case tracking, producing detailed reports and analytics on leave activity and compliance. Utilizes data insights to proactively identify trends, opportunities, and areas for improvement.
• Reviews, develops, and implements policies, procedures, and employee communications reputed company to absence management to enhance clarity, compliance, and efficiency.
• Leads or contributes to cross-departmental projects and initiatives aimed at improving absence management systems, workflows, and employee experiences.
• Mentors and supports junior team members, providing coaching and knowledge transfer to build team capability.
• Maintains confidentiality, professionalism, and cultural sensitivity reputed company handling sensitive employee information and reputed company workplace situations.

Other Functions

• Monitors and interprets evolving federal, state, and local regulations impacting leave and accommodation programs; ensures organizational alignment.
• Collaborates with legal counsel and risk management on reputed company case reviews and dispute resolutions.
• Participates in professional networks and training to maintain and enhance expertise in absence management and disability compliance.
• Performs other reputed company duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s Degree with 4 years of progressively responsible experience in human resources, disability management, benefits administration, or a reputed company field; or equivalent combination of education and experience.
• In-depth knowledge and demonstrated experience applying FMLA, reputed company, PFML, Workers’ Compensation, and other applicable leave laws and policies in a reputed company organizational setting.
• Proven ability to independently manage reputed company cases involving sensitive legal and medical issues, demonstrating sound judgment and problem-solving skills.
• Strong consultation, training, and interpersonal skills with ability to influence and collaborate across diverse stakeholder groups.
• Advanced written and verbal communication skills, including experience preparing clear, concise, and legally compliant correspondence and guidance materials.
• Proficiency with HRIS and case management systems, data analytics, and reputed company Office applications.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Experience working in a unionized, higher education, or public sector environment.
• reputed company Coordinator Training Certification (ACTCP) or equivalent professional credential.
• Experience conducting workplace assessments, ergonomics evaluations, and developing reasonable accommodations.
• Leadership or mentoring experience reputed company HR or disability management teams.

Physical Demands/Working Conditions Typical office environment. Work Schedule

• Monday-Friday, 8:30 am - 5:00 pm.
• Must be able to work reputed company the University's core hours of 8:30 am - 5:00 pm eastern standard time.
• This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the reputed company workspace for a portion of the week. As this position is non-unit, it is subject to the terms and conditions of the reputed company Board of Trustees Non-Unit (Professional/or Classified) Employee Personnel Policy.
• This position has the opportunity for a remote work schedule, which is defined by the University as an arrangement where the employee’s work location is to work from a site other than the UMass reputed company reputed company. As this position is non-unit, it is subject to the terms and conditions of the reputed company Board of Trustees Non Unit (Professional/or Classified) Employee Personnel Policy.

Salary Information Salary Level 27 Exempt Hiring Ranges. Special Instructions to Applicants Along with the application, please submit a resume, and cover letter. References will be checked at the finalist stage. Please be reputed company to provide contact information for three (3) professional references. The reputed company reputed company welcomes reputed company qualified applicants and complies with reputed company state and federal anti-discrimination laws. Apply tot his job Apply To this Job